State: Ohio Clear all filters (114 of 4685 reviews match)
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1.7
Details
LG washer needs a new "control". I called on 6/18 to schedule an appointment. Repair guy came out on 6/20 and diagnosed the "control" needs replaced. A week later, I called and the representative had no clue what was going on, and she would send an Email to some other...
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1 comment
Anonymous
#1715402

Why are you complaining about Lowes rather than LG? When you buy an appliance made in Korea you may find a delay if their US warehouses are out of stock. They have to wait for...

Review
#1583603 Review #1583603 is a subjective opinion of poster.
Pros
  • Store organization
Cons
  • Extended warranty service is unacceptable
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Replace washer with comparable one.
Tags
  • extended appliance warranty

Lowes in Springfield City, Ohio - Refrigerator nightmare

My wife purchased a Samsung refrigerator on June 20/2019, was to b delivered on 6/21, refrigerator arrived damaged, had to refuse, while here delivery guy measured our opening & determined would fit thru. Had to wait 3 days for another.this time a different delivery guy came & said it would not fit thru opening( I think he was full of crap) so no frig again! Wife went back picked out another frig to be delivered on 6/27, we received a call stating frig was damaged & would not be delivered, DONE with Lowes! Never fo business w them again!!!!!!
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Review
#1570310 Review #1570310 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Stop delivering damaged goodd

Lowes in Norwich, Ohio - Incompetent, late

2.7
Details
We used Lowe's in Hilliard (Mill Run) for a bathroom remodel and it was a nightmare. It took 3 1/2 months for an 8' x 8' bath. They only showed up a few hours each week and they sent unskilled laborers out to to do trade jobs. I had to watch them like a hawk for fear of them screwing something up and having to re-do it. You have to pay 100% up front, so you have no leverage if something goes wrong or if they are late. Do not, I repeat, do not consider them for any work.
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#1562216 Review #1562216 is a subjective opinion of poster.
Cons
  • Quality of contractors
Reason of review
Bad quality
Preferred solution
Price reduction
1.0
Details
we were getting drywall loading it our self two workers walked by didnt even asked if we need help. this store is at akron ohio arlington street .we will not go back went there for a few years know .they would rather walk around talking to each other than helping...
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2 comments
Anonymous
#1667442

You are shopping at a big box self service store. What do you expect. Why don't you go to your local full service lumber yard if you want someone to load your product for you?...

Review
#1505245 Review #1505245 is a subjective opinion of poster.
Cons
  • Your people dont help
  • Your people dont help they walk around talking to each outher
Reason of review
Poor customer service
2.9
Details
Purchased a refrigerator with a 3 year so called extended warranty come to find out this extended warranty starts the day of purchase so in all actuality it’s only a 2 year extended warranty Lowe’s supplies no documentation on the extended warranty program to explain...
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2 comments
Anonymous
#1660138

If you read the terms, it starts from day one because it is not just an extended warranty, it provides you with additional coverage and benefits that the manufacturer doesn’t ...

Review
#1490667 Review #1490667 is a subjective opinion of poster.
In late July 2018 I contacted Lowes to purchase and install two vanity tops in my bathrooms. Due to manufacturing defects, installation delays, and lack on in store communication, the installation was finally completed on Jan 10, 2019. Partway through the process...
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Review
#1452351 Review #1452351 is a subjective opinion of poster.
Pros
  • Salesman i was working with
Cons
  • Five months it took to complete my job and managers response
Reason of review
Promised compensation now being reneged on
Loss
$500
Preferred solution
Price reduction
3.2
Details
Paid for two large room rugs on Dec 12th, went back to pick up for they were Christmas gifts, and was told they were no longer there at pick up counter. The employee was not concerned period and very unprofessional, however I was truly upset. Called store manager he...
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1 comment
Anonymous
#1622023

The only way to be 100% sure you will have a gift or any product when you need it is to buy it early and TAKE IT HOME. There are far too many things that can happen to a produ...

Review
#1437611 Review #1437611 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Mount Vernon, Ohio - Did not get rebate on major purchase

1.0
Details
Followed rebate instructions, recievved notice that purchase did not qualify. Sent original receipt with purchase highlighted, no response.
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Review
#1386123 Review #1386123 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.6
Details
My worst experience working with Lowe’s and their contractors to remodel a bathroom. Theresa: Lowe’s Sales/Interior Design Mark: Lowe’s Central Installation Manager Jimmy: Lowe’s Store Manager Chris: UHS General Contracting My wife and I stopped at Lowe’s Polaris store...
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2 comments
Anonymous
#1626108

I wouldn’t go to Home Depot either. They are just as bad, if not worse.

Review
#1371321 Review #1371321 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
1.8
Details
Went to Lowe’s to ask about getting an estimate on window replacements and a new front door. Set up the in home visit. Email mailed the salesman 4 days before the visit and told him we were only interested in the front door since we decide to go with another company...
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Review
#1355317 Review #1355317 is a subjective opinion of poster.
Reason of review
Poor customer service