State: Ohio Clear all filters (138 of 4916 reviews match)
filters
State:
City:
Show
Product:
Show

Lowes review in Columbus, Ohio: Had person here to fix blinds. Two still not right.

2.0
Details
If they just send me paperwork, I can fix the blinds myself. There are small silver pieces that fall out and must move because then they become crooked upon lifting.
View full review
Review
#1674743 Review #1674743 is a subjective opinion of poster.
Service
Lowes Blinds Installation
Reason of review
Bad quality

Lowes review in Dublin, Ohio: Service sucks

bought a new refrigerator, was delivered but delivery people connected the door controls wrong and shorted the controls out. talked to several people at lowes and a new unit was not going to be delivered for 6 days. placed several calls to talk to a manager none avaliable they took my number still have not recieved a call.
View full review
Review
#1663742 Review #1663742 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes review in Toledo, Ohio: Rebate rejection

1.4
Details
We bought paint that have a rebate, I've never had any problems with any rebates with any other store but now we got a note saying our rebate is being denied because they the receipt is damaged or unreadable and it couldn't be validated. This is ridiculous. There is no way that receipt is damaged. They just don't want to pay and i swear we will no longer shop there.
View full review
Review
#1663155 Review #1663155 is a subjective opinion of poster.
Cons
  • Lying about a promotion
Reason of review
Rebate

Lowes review in Columbus, Ohio: Rebates = Fraud

1.0
Details
Every time we purchase anything from Lowe’s when they offer a rebate, fill out the online form and submit our receipt- we are told we did not qualify. We just spent $2,500 on 4 Samsung appliances, and was supposed to get a $200 rebate. We just get an email saying you didn’t purchase qualifying items, although the exact items we purchased are listed as the qualifying items. Lowe’s rebates are fraud. A $10 paint rebate is a big difference than spending $2,500 expecting a $200 rebate. We will be filing a BBB complaint and a suit for false advertising.
View full review
Review
#1662991 Review #1662991 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$3500
Preferred solution
Full refund
1.0
Details
I paid $1,000 for a lawn mower, over $1,000, at Lowe's in 2017 including the price for the extended warranty. I used the mower for a year (2018) and then the next year (2019) I put the mower in for service to get the blades sharpened and oil changed. It never ran...
View full review
Review
#1662662 Review #1662662 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Cons
  • Total lack of service and cooperation
  • Warranty useless
  • Lowes interdepartmental communication
Reason of review
Warranty issue
Loss
$1546
Preferred solution
Full refund
Tags
  • Warranty Cannot Be Trusted

Lowes review in Jackson, Ohio: Vinyl flooring installation

1.0
Details
Had scheduled floor install date tomorrow. This was scheduled a month ago had to wait this long . So today I was wondering what time they will be here. Called Lowe's girl said let me check. Gets back and tells that the install was cancelled on 8/26 . Two days ago and no reason why and no restall date????? So now what? I want to return flooring and get full refund for install . So ridiculous never use lowes
View full review
Review
#1637506 Review #1637506 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Full refund

Lowes review in Barberton, Ohio: Can't get fence installed

1.3
Details
Been waiting over 3 months to het our fence installed. Told we had to pay first which we did. They did deliver the fence had an installatin date if 8 /12/19 finally. My husband took a day off work nobody showed up or called. I called the project manager told him we were upset and it was unprofessional. Told him to call me and let me know what was going on. As of yet no phone call. We paid quite a bit for this fence
View full review
4 comments
Yordi
#1739108

I'm a Lowe's Fence Installer. When would you like it done? Jim 5280 Remodeling

Anonymous
#1732465

Lowe's typically pays the contractors they hire around 60% of what the contractor would get paid if they had gotten the job without lowe's being involved. That's why no one wants to do any work for them except contractors that are substandard or don't know what they are doing.

You are actually better off that they haven't shown up. Contact an actual fence contractor, pay a little more, and be a lot more satisfied with the outcome.

Anonymous
#1737315
@Anonymous

I agree with you 100%.

Machele
#1732112

Lowe's is probably having problems getting whomever they contract with for fence installations to actually do the work or they actually don't have anyone to do the job for the price Lowe's wants to pay them. If you paid by credit card then contact Lowe's and tell them the delay is unacceptable and you want your money back in order to find a more reliable contractor on your own.

There are many small and large fence installation companies out there. Contact a couple and get an estimate while you wait for Lowe's to credit your card or refund you what you paid. If they delay or refuse then dispute the charge for work not accomplished, etc.

If you paid by check then you may have to threaten legal action. Going thru these big box stores for projects like this is usually a mistake as you never know who they will send out to do the job---or when.

View more comments (3)
Review
#1621866 Review #1621866 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue
1.0
Details
Lowes deck installation
Lowes deck installation
Lowes deck installation
Lowes deck installation
Lowes deck installation
Lowes deck installation
Hi, we purchased a deck back in the begining of April and the deck is still not completed. Lowes used a subcontractor named TLC to build the deck and it is looks awful. Its been more then two months since the deck was almost completed and no one finishing it. Also we...
View full review
Review
#1621709 Review #1621709 is a subjective opinion of poster.
Service
Lowes Deck Installation

Lowes review in Ashtabula, Ohio: Poor warenty customer service

Our microwave oven quit working. On the first service date I took vacation time to be home. The first repair source cancelled and didn't inform me. After learning this I called Lowes receiving another repair date. I called this repair source. This source told me I was not on their schedule that day but another day. A BIG WASTE OF MONEY!! WHAT EVER HAPPENED TO GOOD CUSTOMER SERVICE!!
View full review
Review
#1617215 Review #1617215 is a subjective opinion of poster.
Product
Microwave
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Products and Services Reviews

Compare Lowes to

Lowes
Lowes
2476 reviews
2.0
VS
Home Depot
Home Depot
2476 reviews
2.1
Compare Lowes vs Home Depot

Latest Question

Lowes Questions

Lowes review in American, Ohio: Worst experience ever on warranty claim

1.7
Details
LG washer needs a new "control". I called on 6/18 to schedule an appointment. Repair guy came out on 6/20 and diagnosed the "control" needs replaced. A week later, I called and the representative had no clue what was going on, and she would send an Email to some other department right away. A week later I called the warranty people again and was informed that the part was on order. One day later, they called me and said the part wan on back order, and they found a substitute part that was in stock and being shipped. If I don't hear from them by the 15th (today is the 10th), I am to call back. Total time elapsed: 23 days Time elapsed by the 15th: 28 days One month to get my washer fixed, provided it actually gets fixed. UNACCEPTABLE!!! Wtf
View full review
1 comment
Anonymous
#1715402

Why are you complaining about Lowes rather than LG? When you buy an appliance made in Korea you may find a delay if their US warehouses are out of stock.

They have to wait for more product to come on a boat from Korea. It's kind of hard to complete a repair without parts.

Review
#1583603 Review #1583603 is a subjective opinion of poster.
Product
Lowes Washer And Dryer Warranty
Pros
  • Store organization
Cons
  • Extended warranty service is unacceptable
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Replace washer with comparable one.
Tags
  • extended appliance warranty