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1.0
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Lowes deck installation
Lowes deck installation
Lowes deck installation
Lowes deck installation
Lowes deck installation
Lowes deck installation
Hi, we purchased a deck back in the begining of April and the deck is still not completed. Lowes used a subcontractor named TLC to build the deck and it is looks awful. Its been more then two months since the deck was almost completed and no one finishing it. Also we...
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Review
#1621709 Review #1621709 is a subjective opinion of poster.
Service
Lowes Deck Installation

Lowes review in North Canton, Ohio: Siding installation

2.1
Details
Lowes review - Siding installation
Lowes review - Siding installation
Lowes review - Siding installation
Lowes review - Siding installation
Lowes review - Siding installation
Lowes review - Siding installation
Lowes review - Siding installation
Lowes review - Siding installation
Lowes review - Siding installation
Lowes review - Siding installation
Ordered siding through Lowe’s installation in June of 2016. Also ordered gutters and a deck to be installed. Deck was finally installed beginning of September 2016 because the installer for that was tired of waiting for the siding to get done. Mind you, we’ve been calling every week or so starting in August to find out when we were going to get our siding that was supposed to be installed in July. Every time we called they would tell us the siding installer should be there on such-in-such date. Every time the installer didn’t show. No siding was ever even delivered to our home until December of 2016, and it wasn’t installed until January of 2017. 7 months of a siding install and they do it in the middle of winter. Needless to say, the job was horrendous. When spring came, it was obvious just how bad it was—crooked and not level siding, warped siding, siding falling off when it rained (not a huge storm, just rain), and damage to our chimney which led to water damage in one room of our home. We contacted Lowe’s immediately. This was spring on 2017. It wasn’t fixed until March of 2018. Almost 2 years after the initial order and we are still dealing with this! They offered us $1000 in compensation, that’s it, for a $20000 job it took them 2 years to complete to our “satisfaction “. The exact words from the supposed head of the complaint department, Sayquan, were “You said yourself you were satisfied with the work”. We see our lawyer next week.
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2 comments
Anonymous
#1460340

Lowes has absolutely NO control over their subcontractors. I learned the hard way that you should NEVER pay for the complete job to include the labor before the job is done.

Hire a local company to do the work and then you only pay when the job is complete .At Lowes you pay for the whole job labor and all and then have no recourse if the subcontractor does not complete the job correctly.Your screwed unless the contractor comes back, as Lowes cannot make them do anything.NEVER have Lowes install anything ! !

! !

Anonymous
#1487005
@David

We got an exorbitant quote from them to install Hardie siding. I called the woman who scheduled the appointment and asked if Lowe’s sold Hardie siding.

She said they did. I told her I was not happy with the quote. She said you could buy the material from Lowe’s and have a third party install. They will come and measure.

I said your man has measured already. She said we don’t share our measurements with that Dept.

WTFSo Lowe’s has no control over installers. Can’t even get measurements from them.Avoid them!

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Review
#1225330 Review #1225330 is a subjective opinion of poster.
Service
Lowes Siding Installation
Reason of review
Order processing issue
1.0
Details
I paid $1,000 for a lawn mower, over $1,000, at Lowe's in 2017 including the price for the extended warranty. I used the mower for a year (2018) and then the next year (2019) I put the mower in for service to get the blades sharpened and oil changed. It never ran...
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Review
#1662662 Review #1662662 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Cons
  • Total lack of service and cooperation
  • Warranty useless
  • Lowes interdepartmental communication
Reason of review
Warranty issue
Loss
$1546
Preferred solution
Full refund
Tags
  • Warranty Cannot Be Trusted

Lowes review in Columbus, Ohio: Rebates = Fraud

1.0
Details
Every time we purchase anything from Lowe’s when they offer a rebate, fill out the online form and submit our receipt- we are told we did not qualify. We just spent $2,500 on 4 Samsung appliances, and was supposed to get a $200 rebate. We just get an email saying you didn’t purchase qualifying items, although the exact items we purchased are listed as the qualifying items. Lowe’s rebates are fraud. A $10 paint rebate is a big difference than spending $2,500 expecting a $200 rebate. We will be filing a BBB complaint and a suit for false advertising.
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Review
#1662991 Review #1662991 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$3500
Preferred solution
Full refund

Lowes review in Toledo, Ohio: Rebate rejection

1.4
Details
We bought paint that have a rebate, I've never had any problems with any rebates with any other store but now we got a note saying our rebate is being denied because they the receipt is damaged or unreadable and it couldn't be validated. This is ridiculous. There is no way that receipt is damaged. They just don't want to pay and i swear we will no longer shop there.
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Review
#1663155 Review #1663155 is a subjective opinion of poster.
Cons
  • Lying about a promotion
Reason of review
Rebate

Lowes review in Norwich, Ohio: Incompetent, late

2.7
Details
We used Lowe's in Hilliard (Mill Run) for a bathroom remodel and it was a nightmare. It took 3 1/2 months for an 8' x 8' bath. They only showed up a few hours each week and they sent unskilled laborers out to to do trade jobs. I had to watch them like a hawk for fear of them screwing something up and having to re-do it. You have to pay 100% up front, so you have no leverage if something goes wrong or if they are late. Do not, I repeat, do not consider them for any work.
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Review
#1562216 Review #1562216 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Cons
  • Quality of contractors
Reason of review
Bad quality
Preferred solution
Price reduction

Lowes review in Columbus, Ohio: Had person here to fix blinds. Two still not right.

2.0
Details
If they just send me paperwork, I can fix the blinds myself. There are small silver pieces that fall out and must move because then they become crooked upon lifting.
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Review
#1674743 Review #1674743 is a subjective opinion of poster.
Service
Lowes Blinds Installation
Reason of review
Bad quality

Lowes review in Jackson, Ohio: Vinyl flooring installation

1.0
Details
Had scheduled floor install date tomorrow. This was scheduled a month ago had to wait this long . So today I was wondering what time they will be here. Called Lowe's girl said let me check. Gets back and tells that the install was cancelled on 8/26 . Two days ago and no reason why and no restall date????? So now what? I want to return flooring and get full refund for install . So ridiculous never use lowes
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Review
#1637506 Review #1637506 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Full refund

Lowes review in Dublin, Ohio: Service sucks

bought a new refrigerator, was delivered but delivery people connected the door controls wrong and shorted the controls out. talked to several people at lowes and a new unit was not going to be delivered for 6 days. placed several calls to talk to a manager none avaliable they took my number still have not recieved a call.
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Review
#1663742 Review #1663742 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes review in Barberton, Ohio: Can't get fence installed

1.3
Details
Been waiting over 3 months to het our fence installed. Told we had to pay first which we did. They did deliver the fence had an installatin date if 8 /12/19 finally. My husband took a day off work nobody showed up or called. I called the project manager told him we were upset and it was unprofessional. Told him to call me and let me know what was going on. As of yet no phone call. We paid quite a bit for this fence
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4 comments
Yordi
#1739108

I'm a Lowe's Fence Installer. When would you like it done? Jim 5280 Remodeling

Anonymous
#1732465

Lowe's typically pays the contractors they hire around 60% of what the contractor would get paid if they had gotten the job without lowe's being involved. That's why no one wants to do any work for them except contractors that are substandard or don't know what they are doing.

You are actually better off that they haven't shown up. Contact an actual fence contractor, pay a little more, and be a lot more satisfied with the outcome.

Anonymous
#1737315
@Anonymous

I agree with you 100%.

Machele
#1732112

Lowe's is probably having problems getting whomever they contract with for fence installations to actually do the work or they actually don't have anyone to do the job for the price Lowe's wants to pay them. If you paid by credit card then contact Lowe's and tell them the delay is unacceptable and you want your money back in order to find a more reliable contractor on your own.

There are many small and large fence installation companies out there. Contact a couple and get an estimate while you wait for Lowe's to credit your card or refund you what you paid. If they delay or refuse then dispute the charge for work not accomplished, etc.

If you paid by check then you may have to threaten legal action. Going thru these big box stores for projects like this is usually a mistake as you never know who they will send out to do the job---or when.

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Review
#1621866 Review #1621866 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue