State: Ohio Clear all filters (4 of 4784 reviews match)
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Resolved
1.0
Details
Contracted for kitchen remodel. Lowes abandoned the contract and remodel when mistakes were discovered and repairs needed. Contacted Lowes President, Lowes Executive Customer Service, Local Building Inspector, BBB, and Ohio State Attorney General. VERBALLY, Lowes...
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5 comments
Anonymous
#1661315

Any updates on the situation? We have similar issues where they delivered cream and brown countertops when we picked grey and white and are refusing to replace it, not to mention the 15 other numerous issues that have gone on with mis-measurements of cabinets and nickel and diming is for things they cannot provide that we have already paid for...

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Review
#1323294 Review #1323294 is a subjective opinion of poster.
Reason of review
Damaged or defective
Resolved
3.0
Details

Update by user Aug 21, 2018

Manager was able to locate a replacement (new) and delivered the new one in a short period. All parties are satisfied at this point.

Update by user Aug 07, 2018

I have been contacted by Lowe's corporate and they are working on a solution at this time. I also stopped in at the local store to get...

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Review
#1322913 Review #1322913 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$988
Preferred solution
Deliver product or service ordered
Tags
  • customer servive
Resolved
3.4
Details

Update by user Jul 06, 2018

There bringing me a new lawn mower

Original review posted by user Jul 05, 2018

I just picked up my John Deere mower that I bought on June 29 2018 Got it Home had a flat tire and a dead battery. You would think paying $1600 for a riding mower the tire shouldn’t been flat and have a dead very pissed
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2 comments
Anonymous
#1516921

Lowe's does not assemble JD tractors. They aren't allowed to do so.

Instead an outside vendor comes in for assembly. So yes, they wouldn't have known.

Be content they're willing to come exchange. They normally won't do so if the items were originally picked up in store.

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Review
#1296368 Review #1296368 is a subjective opinion of poster.
Reason of review
Damaged or defective
Resolved
3.2
Details

Update by user Jun 17, 2018

The local Lowes store was able to deliver on the 16th, apparently as an extra delivery for that day.

Update by user Jun 17, 2018

A short update. After filing a complain through their customer service, the store called me and - magically - the decking material did fit on their box truck and they...

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Review
#1281461 Review #1281461 is a subjective opinion of poster.
Cons
  • How they have handled this situation
  • Delivery service did not show up when scheduled
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Price reduction

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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