Resolved Lowes Reviews in Ohio, USA
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Resolved: Lowes in Cincinnati, Ohio - Shoddy Work Created Fire Hazard. Won't Complete Remodel
Resolved: Lowes in Columbus, Ohio - Improvement is needed!
Update by user Aug 21, 2018
Manager was able to locate a replacement (new) and delivered the new one in a short period. All parties are satisfied at this point.
Update by user Aug 07, 2018
I have been contacted by Lowe's corporate and they are working on a solution at this time. I also stopped in at the local store to get the straight story since they failed to call yesterday 08/06/18 as promised.
The item has been discontinued I was told and they would work with me to satisfy our purchase agreement with them. It is unfortunate that I had to take time out of my day to get an answer to my issue.
I hope that moving forward they will recommit to a quality customer care in the future to avoid such issues as this. All we ask is to have a resolved issue and honesty in communications.
Original review posted by user Aug 06, 2018Received a damaged washing machine which was purchased new out of the box on 7/31/18 and after contacting the support team we were assured we would get another one to exchange. We did on 8/5/18 and it was also damaged from paint. Delivery team showed us a form stating we had purchased the floor model. Not true! We contacted the store and spoke to the assistant manager who assured we would be contacted on 8/6/18 with another date for delivery and an answer to why they brought out the floor model. Well, you can already come to the conclusion that no-one bothered to speak with us. We have shopped for all of our big purchases at the Lowe's in the Easton shopping center on Morse Crossing and we are disappointed by the poor service they have shown us. All we want is what we originally paid for, which was a brand new washer.
- Customer service
Resolved: Lowes in Zanesville, Ohio - John Deere mower
Update by user Jul 06, 2018
There bringing me a new lawn mower
Original review posted by user Jul 05, 2018I just picked up my John Deere mower that I bought on June 29 2018 Got it Home had a flat tire and a dead battery. You would think paying $1600 for a riding mower the tire shouldn’t been flat and have a dead very pissed
Resolved: Lowes in Trotwood, Ohio - Special order sat in store until I called to question why delivery was late
Update by user Jun 17, 2018
The local Lowes store was able to deliver on the 16th, apparently as an extra delivery for that day.
Update by user Jun 17, 2018
A short update. After filing a complain through their customer service, the store called me and - magically - the decking material did fit on their box truck and they could deliver it on the 16th as promised.
Amazing that the materials suddenly could fit when I was told they would not.
But, I give credit to the store to make things right and provide me the materials when I was promised, and happily I did not need to waste any vacation days. So, a big thank you to the store for making the effort to meet the original commitment.
Original review posted by user Jun 16, 2018I needed to special order decking materials, and Lowes sent me an email with a delivery date of June 16 - not to the store, but to me. The local store was to receive it June 14. When I called to ask where I was in the expected delivery - I was told that it would not be the 16th, but the 19th was the soonest. Evidently it was not scheduled for delivery at all - until I called. When the special order arrived on the 14th, the store did nothing, no call to schedule or confirm - but waited on me to call to ask where it was. When I called Lowe's customer service - they said since the material was at the store already - they could do nothing but send a complaint to the store. So, no one at Lowes seems to want to make this right, or at least offer something for my giving up two vacation days without materials that I cannot get back - wasted. Just an "I'm sorry" and you will have to wait until the 19th. This is unacceptable and poor business process - the company promises delivery, but the local store not only does not deliver, but never even scheduled it. Back to Home Depot I go.
- Delivery service did not show up when scheduled
- How they have handled this situation
Thank You for Your Submission
Your comment is successfully posted.