(3 of 4844 reviews match)
Lowes in Barberton, Ohio - Can't get fence installed
Been waiting over 3 months to het our fence installed. Told we had to pay first which we did. They did deliver the fence had an installatin date if 8 /12/19 finally. My husband took a day off work nobody showed up or called. I called the project manager told him we were upset and it was unprofessional. Told him to call me and let me know what was going on. As of yet no phone call. We paid quite a bit for this fence
Lowes - Window Installation Review from Barberton, Ohio
Lowes contaminated our home with lead dust during a window installation in October of 2014. This was a result of their failure to adhere to the EPA's regulations for RRP. When we asked them about what procedures should have been followed we were first told that Michigan did not have regulations that needed to be followed (false) and were then told that the installer was trained to be able to visually detect the presence of hazardous materials and he did not note any concerns (the lead dust samples showed contamination in the entire home at levels 5 times the safe limit). During the course of what they call a "settlement" they actively attempted to minimize their responsibility by fabricating material facts and attempting to obtain estimates for lead abatement by companies who had never seen the home. We were offered a srttlement amount much lower than the documented damages and told that they may be persuaded to increase the amount if we had our attorney contact them and explain what argument they intended to use in court. The kicker is that they never finished the project, still owe us windows, and never refunded any of the $35,000 that we paid them. As of the date of this note we have a home that we have not been able to occupy since October of 2014 and hundreds of thousands of dollars in damages.
Reason of review
Poor customer service
I have had an ongoing argument with Lowes as we have been waiting to receive countertops in our kitchen for almost 6 weeks now...DO NOT GO THROUGH THEM! They are terrible and give you contractors that are the worst and no one has common sense. They just want to obligate the contract and don't care about the person who has signed the contract. We would cancel the order all together but we will lose out on money. The countertop was on backorder and no one called to inform us. I had to call for us to find out. Then they call today and want to install Tuesday! Common sense would say that they need to give us a little more of a heads up because they only install on the weekdays and the people who work don't even have enough notice to get off of work. They just wanted to offer us that date because according to the contract, it needs to be installed by the 3rd. Since they offered us a date before the 3rd...even if it doesn't work for us, they are still under the contract even if we have them come in later.
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