Lowes Reviews in Centerville, Ohio
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
(2 of 4889 reviews match)
Lowes in Centerville, Ohio - Five Months to complete a simple installation and now the store manager reneges on promised compensation
In late July 2018 I contacted Lowes to purchase and install two vanity tops in my bathrooms. Due to manufacturing defects, installation delays, and lack on in store communication, the installation was finally completed on Jan 10, 2019. Partway through the process (Oct-Nov) I spoke with my salesman expressing concern that I had not had any contact from a store manager, and that the $100 gift card the salesman offered me (probably the extend of his authority) was pretty much an insult. Later that day, I was contacted by a person identifying himself as a store manager. In our conversation he offered me compensation that I would be credited the cost of one of the vanity tops. After another two months the installation was finally completed, the overall store manager is now reneging on that compensation. Today I've learned the store manager claims he and the district manager have tried to contact me multiple times this week, while both caller id and voicemail indicated I have not been contacted by anyone from Lowes, except for ONE call in response to my contact. It is now quite apparent that this Lowes store is now trying to sweep the whole issue under the rug...after a simple purchase and installation took over FIVE months to complete. Use caution when dealing with this store, especially where management is involved.
- Salesman i was working with
- Five months it took to complete my job and managers response
Reason of review
Promised compensation now being reneged on
Lowes floor installation disaster.
Installed Feb. 2017. Kitchen and utility room. Ripped out, June 2017. Installation error caused water damage including black mold to baseboards and drywall. Situation: Purchased Geospring Water Heater from Lowes in 2012. Very satisfied. Similar to an AC unit, these drain condensation through a condensation line. Code requires drain. Installer installed vinyl planks over the portion of the drain needed for the condensation. This caused water to go onto the floor, then under the baseboards, then under the floating floor and through the kitchen. Because of the location, I did not realize the problem for 4 months. Who would think a floor installation could cause a leak? Baseboards had some mold, but drywall had terrible black mold. Floor was ruined. A swimming pool underneath. Insurance company sent restoration out, they ripped up the floor, sealed the utility room until the mold issue was resolved. Between my deductible, and new seepage rules, 14 days to notify insurance company, even if concealed. I will be paying this myself. Lowes never came down to inspect. I am not handy. But, if I was installing a floor, and saw a black open end tube over a drain, I would not put a floor over any part of the drain. Will be going to court. Photos are of black tube blocked and open.
Lowes Flooring Installation
Reason of review
Poor customer service
Let the company propose a solution
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Lowes? What happened? What can we help you with?