State: Ohio City: Cincinnati Clear all filters (10 of 4784 reviews match)
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Lowes deck installation
Lowes deck installation
Lowes deck installation
Lowes deck installation
Lowes deck installation
Lowes deck installation
Hi, we purchased a deck back in the begining of April and the deck is still not completed. Lowes used a subcontractor named TLC to build the deck and it is looks awful. Its been more then two months since the deck was almost completed and no one finishing it. Also we...
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Review
#1621709 Review #1621709 is a subjective opinion of poster.
Resolved
1.0
Details
Contracted for kitchen remodel. Lowes abandoned the contract and remodel when mistakes were discovered and repairs needed. Contacted Lowes President, Lowes Executive Customer Service, Local Building Inspector, BBB, and Ohio State Attorney General. VERBALLY, Lowes...
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5 comments
Anonymous
#1661315

Any updates on the situation? We have similar issues where they delivered cream and brown countertops when we picked grey and white and are refusing to replace it, not to mention the 15 other numerous issues that have gone on with mis-measurements of cabinets and nickel and diming is for things they cannot provide that we have already paid for...

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#1323294 Review #1323294 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.9
Details
My location is so incompetent. I can't believe the problems that I have had. I hired Lowes to install a storm door and there has been no communication and the store is calling me asking who their contractor is. I have no idea. I have called the store numerous times and...
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4 comments
Anonymous
#1519561

A few steps to consider contacting new CEO Marvin.Ellison@lowes.com. Contact Lowe’s Excutive Customer Care.

You can definitely use social media. We have been living in a hotel for 39 days now thanks to Lowe’s. Be sure to report to BBB.

When you get the name of the contractor makes sure he is licensed in your state and can show you proof of insurance before he starts the work. Good Luck!Follow our story twitter- @cropjester IG #weboughtawasher

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Review
#1303317 Review #1303317 is a subjective opinion of poster.
Reason of review
Poor customer service
2.8
Details
I FIRST BOUGHT A NEW WASHER & DRYER ON SEPTEMBER 6TH THEN THE NEXT DAY I CHANGED WHAT I WANTED TO ANOTHER BRAND HIGHER IN PRICE, I WAS GIVEN A N DELIVER DATE, WHICH DID NOT HAPPEN THEN I WAS GIVEN ANOTHER DELIVER DATE WHICH THEY BROUGHT OUT TWO DIFFRENT COLORS, THE...
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1 comment
Anonymous
#1377900

Good grief, OP, must you shout in all caps?

Review
#1113644 Review #1113644 is a subjective opinion of poster.
Cons
  • Bad customer service and rude manager and installer
  • Wrong product delivered
Reason of review
Order processing issue
Loss
$2097
Preferred solution
Price reduction
4.5
Details
Got a call the night before our scheduled delivery claiming the delivery truck was involved in an accident and totaled. Sadly the news never picked that up. Holiday weekend too. Hmmmmm
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2 comments
Anonymous
#1202942

I worked there around this time. There actually was an accident.

So not only did we really lose a truck around the holiday, we had 2 injured workers. People need to stop assuming.

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Review
#875980 Review #875980 is a subjective opinion of poster.
Reason of review
Problem with delivery
I ordered a wood fence panel. It was a special order purchase and was told it will be 2 weeks. Ok that's fine. My receipt even states 7-7-2014 which is exactly 2 weeks also.. So on the 7th I walk in and ask for the panel. The lowes employee looks it up and tells me...
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Review
#508456 Review #508456 is a subjective opinion of poster.
I have found another reason to not purchase some items from the 'big box' hardware stores. Lowes is generally a handy place to purchase some items (i.e paint, lumber, flowers, lights). If I had thought about it before I purchased the power washer I would not...
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1 comment
Anonymous
#646549

The gasoline is not as bad as the broken pump you probably have because you left water in it when you stored it in your shed. Sorry but warranties can't fix ***.

Review
#399056 Review #399056 is a subjective opinion of poster.
Loss
$300

Lowes in Cincinnati, Ohio - Refusal to honor their words on $1059 dishwasher

Purchased $1059 Electrolux dishwasher installed obn 6/29/11. Didn't clean dishes-terrible. They sent out repairmen who blamed it on detergent-we were using Cascade cubes that came with it. Also said we needed to run water from faucet til it was steaming hot before starting dishwasher. Still wouldn't even rinse out coffee from cups. Lowe's kep reassuring us not to worry they would replace it if we weren' satisfied. Had repairmen again-this time they consulted with Electrolux while here and they said it had been recalled for a defective part. Ordered part and replaced. Worked better for awhile but then back to same ole, same ole!!!! Decided not to worry til after Christmas as Lowe's totally aware of our problem. So I called last week and they said, "don't worry, we'll take care of you." They referred us to Corporate Office who said, "we'll send a repairman out". I was furious by now and said we want to replace it with a different dishwasher. It doesn't clean! Found out that is impossible without three service calls. I said that we've had 3 and they only have record of 1. Only count it if a part was replaced-I hung up on him. $1059 shot!!!!!!!
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Review
#287847 Review #287847 is a subjective opinion of poster.
the lowes lumber store in colerain ohio/cinti suburb,,,,,,,evry time i go in there to buy lumber/hardware i cant seem to be able to select or decide the products or quanity i need .cause i keep getting shuffled out the section ,cause thats when they decide to bring out...
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8 comments
Jbsunbelt
#1059265

Well quit *** n shopping there

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Review
#188262 Review #188262 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes refuse to honor their claims

I was on the market for a new washing machine. lowes' sale rep convinced me on one of the GE model for $599, guaranteed to be the lowest price on the market, and offering me 10% off if i applied a lowe's credit card. After I bring back with Home depot advertised model(the same model) for $ 100 less, lowe's sale rep told me that he can match the price only, and 10% off with credit card application wont be available. The funny thing is that they even had this AD stating that 10% off to beat any other local store price on the same model. Lowes's sale rep refuse to honor it at all.
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2 comments
Anonymous
#1202945

Read the fine print. Price matching happens in everyday prices, not sale prices.

And most stores state that they will only beat the price match by a percentage if asked to do so by the customer. And if they do comply with that, they can no longer do the discount when opening a store card because the system will not let stores stack discounts.

Anonymous
#142195

go where you think you're treated right and stop whining

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Review
#176862 Review #176862 is a subjective opinion of poster.