(9 of 4784 reviews match)
We need to install laminate for our house. We made an appointment for measurements with the measure guy. He did not show up. When I called him, he said he forgot. Alright, so he came about a week later. So a week was delayed from getting quote from Lowes. The measure...
- Never called back
- Poor customer care
Reason of review
Poor customer service
I went to the Lowe's on Iverson Way in Charlotte, NC and this manager name Bob was very rude and disrespectful. I was trying to return some product and everyone acted as if I stole something but the funny thing is I had my receipt. A white customer who was in line in...
Lowes in Cleveland, Ohio - Worst customer service
Bot a BBQ grill. Went back next day to get it. Waited 45 min and no help. Finally called the mgr while I was in store. It wasn't ready so I asked if they could deliver it. He didn't offer but told me it would be delivered this afternoon. Just caught the delivery guy putting notice on my door that they tried. Didn't ring doorbell, call me and it was supp to be later today. Called mgr. Havent been back and no follow up. They SUCK!!!! Just not worth the frustration. Their level of incompetence is appalling and they have no remorse
Lowes in Cleveland, Ohio - Brenda Watson
I bought a gas dryer on saturday 3-9-13, and was told they had to order it which was fine with me. I was told that they would deliver it on tuesday 3-11-13. On monday lowes called and said they couldn't get the dryer at that time but would get it by saturday but did not give me a time, so I called to see what time my delivery was the guy on the line told me the dryer was in the store. He didn't know anything about it being delivered and set up a time for sunday 3-17-13. What really upset me is my husband made it a point not to work today so he could be here. My husband lost a days pay because lowe's got there wires crossed, I guess they don't know what there doing.
Lowes free next day delivery is a lie.
Their website as well as the signs above the appliances says free next day delivery. When I asked the sales person he said it takes at least a week because they are busy. I asked why everything, including the dryer I was looking at, had a sign saying next day his reply was talk to the manager I only work here and then walked away. I was in no way rude about it but feel he was. This seems like false advertizing to me. I drove 10 miles because it said I'd get it faster than my local Home Depot. They were much nicer and more helpfull and are delivering 2 days faster than Lowes. I will never walk into one of their stores again.
Lowes in Cleveland, Ohio - Handicapped service
we do you have so many handicapped parking spaces an only one power chair for customers use doesn't make much sense to even go to your store or read your add when i can not get around in your store i have to drive 25 miles to get to sandusky for a one in seven chance of shopping (actual numbers) oh well Lowe's is just down the street as well as home depot you can guess where i spend my money it would seem you company has a total disregard for the 1.2 million handicapped shoppers in ohio shame on you please get into the 20th century with your customer service
Lowes in Cleveland, Ohio - No military discount...
... what's with those disgruntled customers who are complaining about no military discount? You didn't earn it, it was simply a chain wide perk that they've deemed not fair to those who hadn't served. Rather, they have extended lower prices to ALL of their customers. While Lowe's and Home Depot do offer 10% off to all veterans, I, as a military retiree, will travel the 80 miles to the nearest Menards rather than shop locally at the other two builder's stores here in NE Ohio for Menard's better prices w/o a discount. Just a note, no merchant "owes" anyone anything, especially a vet. I didn't serve to get a discount. I earned my commissary and exchange privileges. If someone sees fit to give me a discount, I'll be greatful but it isn't a condition that I expect! But... I guess some are more mercenary than others.
Lowes in Cleveland, Ohio - Ordered 1 kennel charged for 2.
I ordered 1 kennel and was charged 2 on my debit card. Had a print out showing showing 1 kennel. Told I would get my money back and when I went to the store, lady very rude and tried to blame it on me, when I never got a print out where they had charged my debit card for 2 kennels. Had to go to my bank, and signed unarthorized debit against them, then lost my debit card for 2 weeks, because of all of this. Was sick, had to leave doctors office and go there sick. Awful, Awful service.
My complaint is simply this! I purchased a Perfect Flame Grill from the New Philadelphia Ohio Lowes store less than 2 years ago $499.00 The grill had a 1 year warranty on it and a 10 year warranty on the stainless steel burners. In order to register the grill for...
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