State: Ohio City: Columbus Clear all filters (18 of 4762 reviews match)
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Lowes in Columbus, Ohio - Customer service

Jim at the Polaris store is the best! He is usually always on the floor to help me as the customer.... not behind a counter or desk. Jim will help you find what you need with pinpoint accuracy. If there is any questioning about alternative products Jim has competent suggestions also. When shopping Lowes be sure to see Jim, the big guy with the smile, Jim is like the Alexa app of Lowes! Don't ask Alexa, ask Jim!! A plus customer service !!!
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Review
#1475141 Review #1475141 is a subjective opinion of poster.
Reason of review
Good customer service
1.6
Details
My worst experience working with Lowe’s and their contractors to remodel a bathroom. Theresa: Lowe’s Sales/Interior Design Mark: Lowe’s Central Installation Manager Jimmy: Lowe’s Store Manager Chris: UHS General Contracting My wife and I stopped at Lowe’s Polaris store...
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2 comments
Anonymous
#1626108

I wouldn’t go to Home Depot either. They are just as bad, if not worse.

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Review
#1371321 Review #1371321 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction
Resolved
3.0
Details

Update by user Aug 21, 2018

Manager was able to locate a replacement (new) and delivered the new one in a short period. All parties are satisfied at this point.

Update by user Aug 07, 2018

I have been contacted by Lowe's corporate and they are working on a solution at this time. I also stopped in at the local store to get...

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Review
#1322913 Review #1322913 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$988
Preferred solution
Deliver product or service ordered
Tags
  • customer servive
Professional painters After 2 coats and 2 gallons this paint has dried completely uneven and done is still purple in color We are taking what’s “unused” back to Lowe’s along with pictures to try and get 2 Fallon’s of regular old white ceiling paint
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3 comments
Anonymous
#1532442

"professional" painters wouldn't use any paint from Lowe's to begin with. That's your first problem.

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Review
#1318903 Review #1318903 is a subjective opinion of poster.
Reason of review
Bad quality
1.5
Details
Customer service is non existent! Lowes just takes your money and then your on your own. I want to thank Mia England Lowes liaison of confusion talking to a lamp post yields more understanding. Bathroom install week 1. Crew came in Tuesday cleared out old tub and doors...
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Review
#1262557 Review #1262557 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Columbus, Ohio - Sunny, the worst staff member

1.3
Details
Yesterday, I attempted o return an auger I had purchased earlier that day and found it to be too large for my bathroom sink. I was yelled at repeatedly that it was against their store policy to return this item but there was no such policy. Corporate had to intervene to allow my return. This is the Georgesville Square store in Columbus, Ohio.
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Review
#1195644 Review #1195644 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Customer Care Review from Columbus, Ohio

1.0
Details
Need to schedule an install date for flooring. Both tile and carpet. Ultimate Home Services will not answer the phone. Once you get them on the phone and specifically request not to be transferred to voicemail they transfer you directly to voicemail. Honestly I have never had to work so hard to give someone my hard earned money . I have called at least 15 times, speaking with someone maybe three with a promise to call me back and it never happens. It is the worst example of customer service .
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Review
#946989 Review #946989 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
We found a shower advertised on the website. Were required to order through our local Lowe's. Lowe's was advised of the delivery date of 9/27. We were updated with a later date of 9/30, when inquiring with the worker at checkout, while making other purchases. Today...
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1 comment
MAAXTechnicalService
#1227025

Maax Bath Inc. would like to apologize for the delay of the order arriving at the store a week late.

Please rest assured that we have made the required adjustments with our transport companies to confirm that the established delivery dates were met.

We understand that you finally received your product. If you need additional information, please do not hesitate to contact us.

Review
#928357 Review #928357 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Columbus, Ohio - Customer service and on time delivery is bad

1.0
Details
I have ordered a counter top and flooring, the counter top was suppose to be 2 weeks it is passed 3 weeks now,{ to be in on the 26th now} was ordered on the 7th. the flooring was to be here on the 20th but no truck today. so in the meantime I have workers waiting and I am without . I go to Lowes often and each time I have to wait and wait for some one to help. there has been time where the employee has turned and went the opposite direction to keep from helping. I even called the store on my cell while waiting in the flooring dept.that took forever to. I also work with the public and if I was to treat my customers like Lowes has treated me I wouldn"t have a job.This Bellefontaine store needs to retrain their employees ,
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Review
#922303 Review #922303 is a subjective opinion of poster.
Cons
  • Employees
  • Answer on delivery
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
Large number of items (hose for water heater) was clearly displayed and advertised for a given price ($8,xx). During the check out the cashier informed that the price was $24,xx, and even though I stated that the price on display was different, then the ...
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2 comments
ransom
#905465

Is there any reason for them to not think you moved the price tag yourself? People try to rip them off everyday and don't know you at all.

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Review
#558997 Review #558997 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Water Heater Hose Kit