State: Ohio City: Columbus Clear all filters (20 of 4839 reviews match)
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Lowes in Columbus, Ohio - Rebates = Fraud

1.0
Details
Every time we purchase anything from Lowe’s when they offer a rebate, fill out the online form and submit our receipt- we are told we did not qualify. We just spent $2,500 on 4 Samsung appliances, and was supposed to get a $200 rebate. We just get an email saying you didn’t purchase qualifying items, although the exact items we purchased are listed as the qualifying items. Lowe’s rebates are fraud. A $10 paint rebate is a big difference than spending $2,500 expecting a $200 rebate. We will be filing a BBB complaint and a suit for false advertising.
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Review
#1662991 Review #1662991 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$3500
Preferred solution
Full refund

Lowes in Columbus, Ohio - Had person here to fix blinds. Two still not right.

2.0
Details
If they just send me paperwork, I can fix the blinds myself. There are small silver pieces that fall out and must move because then they become crooked upon lifting.
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Review
#1674743 Review #1674743 is a subjective opinion of poster.
1.6
Details
My worst experience working with Lowe’s and their contractors to remodel a bathroom. Theresa: Lowe’s Sales/Interior Design Mark: Lowe’s Central Installation Manager Jimmy: Lowe’s Store Manager Chris: UHS General Contracting My wife and I stopped at Lowe’s Polaris store...
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2 comments
Anonymous
#1626108

I wouldn’t go to Home Depot either. They are just as bad, if not worse.

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Review
#1371321 Review #1371321 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction
Resolved
3.0
Details

Update by user Aug 21, 2018

Manager was able to locate a replacement (new) and delivered the new one in a short period. All parties are satisfied at this point.

Update by user Aug 07, 2018

I have been contacted by Lowe's corporate and they are working on a solution at this time. I also stopped in at the local store to get...

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Review
#1322913 Review #1322913 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$988
Preferred solution
Deliver product or service ordered
Tags
  • customer servive

Lowes in Columbus, Ohio - Customer service

Jim at the Polaris store is the best! He is usually always on the floor to help me as the customer.... not behind a counter or desk. Jim will help you find what you need with pinpoint accuracy. If there is any questioning about alternative products Jim has competent suggestions also. When shopping Lowes be sure to see Jim, the big guy with the smile, Jim is like the Alexa app of Lowes! Don't ask Alexa, ask Jim!! A plus customer service !!!
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Review
#1475141 Review #1475141 is a subjective opinion of poster.
Reason of review
Good customer service
1.5
Details
Customer service is non existent! Lowes just takes your money and then your on your own. I want to thank Mia England Lowes liaison of confusion talking to a lamp post yields more understanding. Bathroom install week 1. Crew came in Tuesday cleared out old tub and doors...
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Review
#1262557 Review #1262557 is a subjective opinion of poster.
Reason of review
Order processing issue
Professional painters After 2 coats and 2 gallons this paint has dried completely uneven and done is still purple in color We are taking what’s “unused” back to Lowe’s along with pictures to try and get 2 Fallon’s of regular old white ceiling paint
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3 comments
Anonymous
#1532442

"professional" painters wouldn't use any paint from Lowe's to begin with. That's your first problem.

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Review
#1318903 Review #1318903 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Columbus, Ohio - Sunny, the worst staff member

1.3
Details
Yesterday, I attempted o return an auger I had purchased earlier that day and found it to be too large for my bathroom sink. I was yelled at repeatedly that it was against their store policy to return this item but there was no such policy. Corporate had to intervene to allow my return. This is the Georgesville Square store in Columbus, Ohio.
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Review
#1195644 Review #1195644 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Customer Care Review from Columbus, Ohio

1.0
Details
Need to schedule an install date for flooring. Both tile and carpet. Ultimate Home Services will not answer the phone. Once you get them on the phone and specifically request not to be transferred to voicemail they transfer you directly to voicemail. Honestly I have never had to work so hard to give someone my hard earned money . I have called at least 15 times, speaking with someone maybe three with a promise to call me back and it never happens. It is the worst example of customer service .
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Review
#946989 Review #946989 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
2.0
Details
We found a shower advertised on the website. Were required to order through our local Lowe's. Lowe's was advised of the delivery date of 9/27. We were updated with a later date of 9/30, when inquiring with the worker at checkout, while making other purchases. Today...
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1 comment
MAAXTechnicalService
#1227025

Maax Bath Inc. would like to apologize for the delay of the order arriving at the store a week late.

Please rest assured that we have made the required adjustments with our transport companies to confirm that the established delivery dates were met.

We understand that you finally received your product. If you need additional information, please do not hesitate to contact us.

Review
#928357 Review #928357 is a subjective opinion of poster.
Reason of review
Order processing issue