State: Ohio City: Columbus Product: Lowes Manager Clear all filters (3 of 293 reviews match)
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Resolved
3.0
Details

Update by user Aug 21, 2018

Manager was able to locate a replacement (new) and delivered the new one in a short period. All parties are satisfied at this point.

Update by user Aug 07, 2018

I have been contacted by Lowe's corporate and they are working on a solution at this time. I also stopped in at the local store to get...

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Review
#1322913 Review #1322913 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$988
Preferred solution
Deliver product or service ordered
Tags
  • customer servive

Lowes in Columbus, Ohio - Sunny, the worst staff member

1.3
Details
Yesterday, I attempted o return an auger I had purchased earlier that day and found it to be too large for my bathroom sink. I was yelled at repeatedly that it was against their store policy to return this item but there was no such policy. Corporate had to intervene to allow my return. This is the Georgesville Square store in Columbus, Ohio.
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Review
#1195644 Review #1195644 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
I purchased wood for a privacy fence in 2006. I notice this year the fence has started to produce holes. I've tried to resolve problem for three months with Lowes and the contractor that sold the wood to Lowes, Georgia Pacific. Lowes store manager at Columbus, Ohio...
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3 comments
Anonymous
#46859

so, you picked out the lumber with the knotholes and bought it, now you're upset because they fell out? perfect example of someone thinking they install something cuase they watch This old house every weekend. That is why contractors charge so much, they know how to do things like select the correct materials for the job, blame yourself not your local store, ***.

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Review
#130955 Review #130955 is a subjective opinion of poster.
Service
Lowes Manager

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts