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Lowes - Mad in Ohio

1.2
Details
I am so pissed at Lowe's our company I am a purchasing agent for a non-profit and I placed an order for some playground items back in June 2016 for some reason (still unknown why they didn't call me prior to cancelling) Lowe's cancelled the order I called to inquire about it and was told the order was never picked up, the order was supposed to be delivered!! So I had to reorder this order on 8/8/16 as of today this order still hasn't been delivered, i have called several times and their excuse is they can't reach anyone to schedule a delivery even though I already told them they could delivery any day M-F from 8 a.m to 5 p.m. so I talked with a manager again today and was told the order will be delivered on 10/4/16. Now this order better be delivered as promised or I'm going to go straight to the store and go OFF!! Their customer service is TERRIBLE I plan on writing the corporate office
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Review
#927879 Review #927879 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Problem with delivery

Lowes Sales Representative Review from Dayton, Ohio

1.3
Details
I have called Lowes in Xenia, ohio. Talked with Bob who works in the door section. We were discussing my problem ask my to hold on he thought he put me on hold but I had him on speaker phone. He talked so badly about my situation. When he finally got back on the phone i told him i heard every word he said. So in turn he gave me the part for free. But it should have been anyway. It was a lifetime warranty. Which Lowes installed. Also, all their customer service associates are rude and have no time for your concerns. I much rather go to Home Depot from now on. I DONT KNOW WHAT HAS HAPPENED TO THIS STORE......
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Review
#873901 Review #873901 is a subjective opinion of poster.
Reason of review
Poor customer service
2.7
Details
We just purchased a shed from lowes.. Heartland is the compnay they use. Poorly made and put together... Cheap
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1 comment
Heartland_Industries
#1059051

We are always sorry to hear about issues with our products. We would love the opportunity to speak with you regarding the issues at hand and to get them all corrected. Please contact our customer service department at 800-577-9663.

We look forward to hearing from you soon!

Thank You.

Heartland Customer Service

Review
#691265 Review #691265 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes Delivery Service Review

1.6
Details
Lowes does not deliver and install on time. Stove and dishwasher delivery a complete mess. Still have not received stove after a month, lost after being delivered to warehouse. DW installed after being lost twice. Corporate and local levels need new inventory control and a better level of customer service than the 3 Stooges variety. Disgusting. Going else where for needed refrigerator.
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Review
#673146 Review #673146 is a subjective opinion of poster.
Reason of review
Problem with delivery
Invested over $20,000 in a kitchen remodel and it has been a nightmare with this company. It has been 6 weeks and not even half done. Have not heard from anyone in over 2 weeks. Calls and emails go unreturned. Materials and tools sitting everywhere. Please be...
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1 comment
Anonymous
#840054

This is what happens when you are too lazy to hire your own contractor. When you hire your own contractor you have the opportunity to check their references and get to know who will be working i n your home.

You also have control over the project and the ability to fire the contractor if you want. Instead you let a retail store pick the low price contractor to do the job. Yes Lowes makes a profit on what the contractor charges them.

It's in their best interest to find the lowest priced contractor to do the job and increase their profits. These profits could have been in your pockets if you had taken the time to find a reputable contractor on your own.

Review
#508618 Review #508618 is a subjective opinion of poster.
I decided to purchase a new microwave from Lowe's because they offered free delivery and haul away. So all day today I have stayed home waiting for the call that they are on their way. It is now 458 pm and still no show. I have called the manger on duty twice and both...
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1 comment
xuilrep
#830130

Don't they usually call first to set up delivery ?? Or am I reading their delivery policy wrong. Just wondering!

Review
#495015 Review #495015 is a subjective opinion of poster.
Loss
$200

Lowes in Dayton, Ohio - *** customer service

I purchased a ceiling fan and a light to have installed in my kitchen. We bought them on Monday. The installed sales dept. called that day and said our installer would call by Wed. When I had no call on Wed., I tried to call into the dept. but was put on hold for 15 minutes without anyone ever answering the phone in the dept. Then Thursday morning I called the store again. A very nice young man said I should have gotten a call already and he would take care of it. Eight hours and no call later, I called again. This time the woman on the phone gave every excuse out there, first blaming the contractor and then blaming her co-worker in the office. At 9:42 p.m., I got a call from the contractor. He cannot install them until next Thursday--10 days after purchase. I should have just hired an electrician on my own, but I thought by setting it up at Lowe's I was saving myself some hassle. Clearly that is not the case!
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Review
#428548 Review #428548 is a subjective opinion of poster.

Lowes in Dayton, Ohio - Corporate cards

I defaulted on my company card. I wanted to pay off after having some tough times. the collection agency told me that the account was still collecting interest and the account has doubled.I feel that this is bad not only for me but what about the other people that have not checked their accounts and getting over charged for things. his activity need to stop. I actually called them and told them I wanted to settle the debt until i found out is was still getting screwed even when it went to collections. i need some to to pay only what i owe.
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2 comments
Anonymous
#614407

You should be complaining to GE money, not Lowes. You shouldn't have a credit card if you don't know who you are actually paying.

And once you default, paying interest now, you need to call the credit agency for a pay off and it's due date. Duh.

Anonymous
#612108

When you applied for the credit card you agreed to pay interest on unpaid balances. What logical reason do you have for them to stop charging you interest before you pay what you owe?

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Review
#386388 Review #386388 is a subjective opinion of poster.
Loss
$1600
My husband and I are a younger couple. He is 25 and I'm 23 and we have two young boys. We went into Lowe's when we first bought our house so we could buy a mower. There was an older guy working in that area. He was taking care of an older couple so we waited...
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5 comments
Anonymous
#566072

Next time use your youth! Wear something slutty and sling that thang girl.

Then I'll bet you will get attention.

Unless you are a fatty....then keep it covered up.

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Review
#349943 Review #349943 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
I bought a washer & dryer from them 1 1/2 years ago...been trying ever since to get someone to help me....have talked to so many people from everywhere...they have offices...No one will help me...oh yes I have had so many promises but they don't happen. This was...
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10 comments
Anonymous
#432793

You have a one year warranty on the appliance. Did the appliance need repair within the one year warranty?

Did you purchase the extended warranty? If the answer is 'no' to my questions, exactly what do you want Lowe's to do about it? Call the manufacturer and complain to them they are the ones who produce the appliance.

Lowe's just sells it! If the answer is 'yes' to the above questions you have a legitimate issue and call the store manager or the call center.

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Review
#296417 Review #296417 is a subjective opinion of poster.
Loss
$600