State: Ohio Product: Lowes Customer Care Clear all filters (9 of 450 reviews match)
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1.0
Details
we were getting drywall loading it our self two workers walked by didnt even asked if we need help. this store is at akron ohio arlington street .we will not go back went there for a few years know .they would rather walk around talking to each other than helping...
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2 comments
Anonymous
#1667442

You are shopping at a big box self service store. What do you expect. Why don't you go to your local full service lumber yard if you want someone to load your product for you?...

Review
#1505245 Review #1505245 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your people dont help
  • Your people dont help they walk around talking to each outher
Reason of review
Poor customer service
3.2
Details
Paid for two large room rugs on Dec 12th, went back to pick up for they were Christmas gifts, and was told they were no longer there at pick up counter. The employee was not concerned period and very unprofessional, however I was truly upset. Called store manager he...
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1 comment
Anonymous
#1622023

The only way to be 100% sure you will have a gift or any product when you need it is to buy it early and TAKE IT HOME. There are far too many things that can happen to a produ...

Review
#1437611 Review #1437611 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue

Lowes - Did not get rebate on major purchase

1.0
Details
Followed rebate instructions, recievved notice that purchase did not qualify. Sent original receipt with purchase highlighted, no response.
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Review
#1386123 Review #1386123 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.9
Details
I hired Lowes to install a storm door and there has been no communication and the store is calling me asking who their contractor is. I have no idea. I have called the store numerous times and used the texting feature, I texted with Jenna and then Faith and the were...
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4 comments
Anonymous
#1519561

A few steps to consider contacting new CEO Marvin.Ellison@lowes.com. Contact Lowe’s Excutive Customer Care. You can definitely use social media. We have been living in a hotel...

Review
#1303317 Review #1303317 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.5
Details
Customer service is non existent! Lowes just takes your money and then your on your own. I want to thank Mia England Lowes liaison of confusion talking to a lamp post yields more understanding. Bathroom install week 1. Crew came in Tuesday cleared out old tub and doors...
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Review
#1262557 Review #1262557 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
4.1
Details
We went to buy more paint and the man was busy so a lady came to Help us she took the lid to our paint to look for the kind of paint she needed to mix I kept watching her she walked around the paint dept for 30 minutes for her to come back to the counter and tell us...
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1 comment
Anonymous
#1484730

What exactly are you complaining about? Are you upset that an employee from another department came to help you and took a little longer than someone that worked in the depart...

Review
#1260013 Review #1260013 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.5
Details
I purchased a In Store Lowes Card from an individual in desperate need of money. The cash redemption machine inside a Giant Eagle Grocery Store wasn't working. The man told me he was a single farther and had his daughters in tow. Told me the machine wasn't working and...
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8 comments
Anonymous
#1468710

i had the same thing happen to me. My son gave me a Lowes In Store credit/debit card. My son returned merchandise without a receipt. lows said they would not give him cash but...

Review
#1239536 Review #1239536 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Location
  • Convenience
  • Selection
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
1.0
Details
I purchased an expensive refrigerator cartridge from lowes recently and was unable to return it without a reciept. I paid cash for it and apparently they have no way of tracking it. The clerk said there was a block on my ID to return this type of item. She indicated...
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5 comments
Anonymous
#1410671

This is a common policy at many retail stores. You are the problem, not Lowes. It isn't their fault you couldn't hang on to the receipt. Stores have to protect themselves from...

Review
#1154999 Review #1154999 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Lowes - Customer Care Review from Columbus, Ohio

1.0
Details
Need to schedule an install date for flooring. Both tile and carpet. Ultimate Home Services will not answer the phone. Once you get them on the phone and specifically request not to be transferred to voicemail they transfer you directly to voicemail. Honestly I have never had to work so hard to give someone my hard earned money . I have called at least 15 times, speaking with someone maybe three with a promise to call me back and it never happens. It is the worst example of customer service .
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Review
#946989 Review #946989 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts