Seller: Lowes State: Ohio Product: Lowes Customer Care Clear all filters (0 of 467 reviews match)
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1.0
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I purchased an expensive refrigerator cartridge from lowes recently and was unable to return it without a reciept. I paid cash for it and apparently they have no way of tracking it. The clerk said there was a block on my ID to return this type of item. She indicated...
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5 comments
Anonymous
#1410671

This is a common policy at many retail stores. You are the problem, not Lowes.

It isn't their fault you couldn't hang on to the receipt. Stores have to protect themselves from shoplifters who try to return the products they stole. People who actually pay for the products they are taking out of the store will have a receipt. A shoplifter never will.

The only way to protect themselves from the thieves is to limit returns on high price items and the quantity of no receipt returns a person can make.

They also do not return cash without a receipt, only store credit and usually for the lowest sale price an item sold for. In the future, hang onto your receipt, if in fact you got one, and avoid the problem of returning products without a receipt.

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#1154999 Review #1154999 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Lowes - Customer Care Review from Columbus, Ohio

1.0
Details
Need to schedule an install date for flooring. Both tile and carpet. Ultimate Home Services will not answer the phone. Once you get them on the phone and specifically request not to be transferred to voicemail they transfer you directly to voicemail. Honestly I have never had to work so hard to give someone my hard earned money . I have called at least 15 times, speaking with someone maybe three with a promise to call me back and it never happens. It is the worst example of customer service .
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Review
#946989 Review #946989 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service