State: Ohio Product: Lowes Delivery Service Clear all filters (13 of 335 reviews match)
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Lowes in Dublin, Ohio - Service sucks

bought a new refrigerator, was delivered but delivery people connected the door controls wrong and shorted the controls out. talked to several people at lowes and a new unit was not going to be delivered for 6 days. placed several calls to talk to a manager none avaliable they took my number still have not recieved a call.
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Review
#1663742 Review #1663742 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes in Twinsburg, Ohio - Delivery

06/21/2019 Ordered $480 worth of decking plus delivery fee. Told date of delivery was one week later. Anywhere from”8-8” but could not be more specific. Had two workers ready. Never contacted. I called close to deadline asking what was going on. Called back by employee. Advised manager and supervisor “on conference call” they can’t speak to you. Told they made mistake can deliver in three days, “that’s all we can do” cost me money. Worst customer service ever. 25 year customer. I will never return to this place again. I will be sure to share with social media
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Review
#1565434 Review #1565434 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$400
Preferred solution
Let the company propose a solution
Resolved

Resolved: Lowes in Trotwood, Ohio - Special order sat in store until I called to question why delivery was late

3.2
Details

Update by user Jun 17, 2018

The local Lowes store was able to deliver on the 16th, apparently as an extra delivery for that day.

Update by user Jun 17, 2018

A short update. After filing a complain through their customer service, the store called me and - magically - the decking material did fit on their box truck and they could deliver it on the 16th as promised.

Amazing that the materials suddenly could fit when I was told they would not.

But, I give credit to the store to make things right and provide me the materials when I was promised, and happily I did not need to waste any vacation days. So, a big thank you to the store for making the effort to meet the original commitment.

Original review posted by user Jun 16, 2018

I needed to special order decking materials, and Lowes sent me an email with a delivery date of June 16 - not to the store, but to me. The local store was to receive it June 14. When I called to ask where I was in the expected delivery - I was told that it would not be the 16th, but the 19th was the soonest. Evidently it was not scheduled for delivery at all - until I called. When the special order arrived on the 14th, the store did nothing, no call to schedule or confirm - but waited on me to call to ask where it was. When I called Lowe's customer service - they said since the material was at the store already - they could do nothing but send a complaint to the store. So, no one at Lowes seems to want to make this right, or at least offer something for my giving up two vacation days without materials that I cannot get back - wasted. Just an "I'm sorry" and you will have to wait until the 19th. This is unacceptable and poor business process - the company promises delivery, but the local store not only does not deliver, but never even scheduled it. Back to Home Depot I go.
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Review
#1281461 Review #1281461 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Delivery service did not show up when scheduled
  • How they have handled this situation
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Price reduction

Lowes in South Point, Ohio - One month wait for Refrigerator order!!!!!

Purchase on Feb 13, of refrigerator not in stock in store, which is referred to as "special order" although it is clearly on their website. Given a delivery date of Feb. 28. Feb. 27th call informs me that delivery cannot be accomplished for two more weeks. I do not have a second refrigerator available for use. Could have purchased this item at Best Buy at same price but chose to buy at my local store very near my home. 4 weeks is 3 weeks too long to wait for such a necessary appliance, as well as Lowes received full payment the day of the order. I called the customer service number. Nice representative told me she would contact the local store and put me on hold. After a wait of approx. 22 minutes I was cut off the call. Lowes, your downward business trajectory is your own doing. I am going to Best Buy.
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4 comments
Anonymous
#1439831

Why don’t you go to a local mom and pop store. Most have same day delivery since they don’t contract out their delivery. I would never buy a delivery item from a big box store.

Anonymous
#1438923

If you need an appliance right away buy one that is in stock at the store. There is a good chance you ordered an LG refrigerator for the order to take so long.

You do realize LG is made in Korea, don't you? If they don't have it in the US warehouse it has to come from Korea which will take 3-4 weeks if its in stock in their warehouse in Korea.

If not you have to wait till more get built and shipped....who knows when that will be. The stores are at the mercy of LG and they aren't very good at communicating when the appliance will actually ship.

Anonymous
#1443613
@Anonymous

I guess Whirlpool must be made in Australia because it took 2 1/2 weeks to get mine when the original delivery date was one week from purchase. No help or explanation from the local store crew.

Anonymous
#1443721
@Anonymous

Whirlpool delivers out of their warehouse once a week. If the warehouse is out of stock the packing list will show backordered and it will show up the next week if it's in stock. Yes you see some delays but you don't have to wait for it to come on a boat from Korea.

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Review
#1198954 Review #1198954 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes in Sandusky, Ohio - Truck broke down excuse again!

4.2
Details
Seems like every time we have a Lowe’s delivery they call and tell us their truck broke down! And to add insult on injury we have already waited the entire day! So the driver tells us we need to call the store right away and reschedule a new delivery date. So we call, and after the store clerk asks our name 4 times in the same conversation, she finally says she can’t reschedule our delivery until the truck comes back in! That makes no sense whatsoever! I’m so tired of dealing with this crap!! This same crap happened with my original whole household appliance order in 2001 and then again with my fence order a few years later. If their prices didn’t beat the competition I would not buy appliances from them ever again! Maybe it’s time to get new trucks or come up with a different excuse! So fed up with this crap!!
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Review
#1187674 Review #1187674 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • That they are close
Cons
  • Delivery service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes in Cincinnati, Ohio - WASHER & DRYER

2.8
Details
I FIRST BOUGHT A NEW WASHER & DRYER ON SEPTEMBER 6TH THEN THE NEXT DAY I CHANGED WHAT I WANTED TO ANOTHER BRAND HIGHER IN PRICE, I WAS GIVEN A N DELIVER DATE, WHICH DID NOT HAPPEN THEN I WAS GIVEN ANOTHER DELIVER DATE WHICH THEY BROUGHT OUT TWO DIFFRENT COLORS, THE DRYER WAS SCRATCHED UP WITH DENTS ON THE SIDE, THEY DID DELIVER TWO WEEKS LATER, BUT THE DELIVER TIME WAS MORE THAN THE TIME THAT WAS GIVEN TO ME, ALTHOUGH I REC'D A CALL ON A FRIDAY WHICH SAID THAT I WILL GET ON SATURDAY, THEN I REC'D A CALL BACK TO SAY I WAS NOT ON LIST UNTIL SUNDAY.
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1 comment
Anonymous
#1377900

Good grief, OP, must you shout in all caps?

Review
#1113644 Review #1113644 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Bad customer service and rude manager and installer
  • Wrong product delivered
Reason of review
Order processing issue
Loss
$2097
Preferred solution
Price reduction

Lowes in Mansfield, Ohio - Delivery

1.8
Details
On June 11th around noon, we placed an order for 3 sheets of plywood and a shower stall. No email, phone call, text msg or notice whatsoever about when they would be delivering. At 10 am the next morning we get a voicemail that they had been to the delivery spot and since no one was there, they had left. Again, absolutely no warning or notice at all. When husband called, we were told that they do not have to wait and we were given 2 hours notice. Which we were not given any notice at all. $100 for a delivery I needed as soon as possible, and was told that I had to now wait an additional 8 days to schedule delivery again. My husband called this morning first thing about when delivery will be today and was treated horrible by the woman who answered the call. They have forever lost our business. We have just began this home remodel and will now be going to Menards or Home Depot for our construction/supply needs.
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3 comments
Anonymous
#1341984

800 445 6937 lowes corporate

Anonymous
#1341630

Good luck at Home depot or Menard's. They know how bad Lowe's is so they don't feel compelled at all to be much better.

Anonymous
#1341638
@Anonymous

Wonderful. I am about to just use the local lumberyard and pay the extra for what we need.

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Review
#1063076 Review #1063076 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Wooster, Ohio - New Appliance Installation

We had ordered a new dishwasher and refrigerator on Black Friday 2016. They did not come in until January 11, 2017. During the process of bringing the dishwasher into the house, the delivery people damaged the kick panel under the front door on the porch. When they brought the refrigerator into the house and put it in place, it did not fit where we wanted it to go - it was about one inch too wide. After the delivery people left the house, I discovered the issue with the refrigerator, so I went outside to flag them down to point out the issue. Instead, they sped off down the road without looking in their rear-view mirrors. We ultimately had to demolish some custom-made overhead storage cabinets to get the new refrigerator to fit.
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Review
#989427 Review #989427 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes - Mad in Ohio

1.2
Details
I am so pissed at Lowe's our company I am a purchasing agent for a non-profit and I placed an order for some playground items back in June 2016 for some reason (still unknown why they didn't call me prior to cancelling) Lowe's cancelled the order I called to inquire about it and was told the order was never picked up, the order was supposed to be delivered!! So I had to reorder this order on 8/8/16 as of today this order still hasn't been delivered, i have called several times and their excuse is they can't reach anyone to schedule a delivery even though I already told them they could delivery any day M-F from 8 a.m to 5 p.m. so I talked with a manager again today and was told the order will be delivered on 10/4/16. Now this order better be delivered as promised or I'm going to go straight to the store and go OFF!! Their customer service is TERRIBLE I plan on writing the corporate office
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Review
#927879 Review #927879 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Customer service
Reason of review
Problem with delivery

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes reviews

Lowes Delivery Service Review

4.6
Details
Men from lowes delivered my appliances today,they were so nice and helpful,cant say enough good things about them.Thanks!
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Review
#909217 Review #909217 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Good customer service