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Lowes - Installation Review from Lebanon, Ohio

1.0
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My dishwasher broke. Went to purchase new dishwasher at lowes on 8/ 9. Purchased and paid for installation to be installed on 8/12. No one showed up to install. A follow up call was made to lowes and the need was to wait and wait for follow up. We were told they could not install until sat. 8/15. A call was made to lowes at 1pm and i was told they should be here today. No one showed up but we received a call later in the day that the dishwasher could not be installed today. Unbelievable customer service. An absolute joke. I will be going back to lowes for a refund and purchase another dishwasher at another store.
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Review
#683357 Review #683357 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes - Installation Review from Uhrichsville, Ohio

Plumber raising cost of installing a water softener. We had an estimate from plumber that Lowes uses. Should have been $347 for unit, install the unit advertised at &168, plus a few parts and installation kit. They came up with $810. We cancelled our order. We bought the same unit, (had installation kit IN with the softened unit) bought a few pieces of plastic pipe and a couple of elbows, our installer wanted a bunch of unnecessary pieces until his labor doubled. My husband installed whole unit with 2 extra pieces of plastic. It took him about an hour and a half.
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Review
#531385 Review #531385 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Dayton, Ohio - *** customer service

I purchased a ceiling fan and a light to have installed in my kitchen. We bought them on Monday. The installed sales dept. called that day and said our installer would call by Wed. When I had no call on Wed., I tried to call into the dept. but was put on hold for 15 minutes without anyone ever answering the phone in the dept. Then Thursday morning I called the store again. A very nice young man said I should have gotten a call already and he would take care of it. Eight hours and no call later, I called again. This time the woman on the phone gave every excuse out there, first blaming the contractor and then blaming her co-worker in the office. At 9:42 p.m., I got a call from the contractor. He cannot install them until next Thursday--10 days after purchase. I should have just hired an electrician on my own, but I thought by setting it up at Lowe's I was saving myself some hassle. Clearly that is not the case!
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Review
#428548 Review #428548 is a subjective opinion of poster.
Service
Lowes Installation

Lowes Window/Door Installation

Lowes Window/Door Installation
My husband and I had all new windows & doors, puchased at Lowes and installed by Lowes, put in our home approximately 2 years ago. ALL of the windows have condensation, which leaks onto our window sills, and all are drafty. ALL of the doors have horrible drafts and the windows within the doors have condensation and leak as well. You can actually see outside through one of the french doors we had installed. Despite attempting to contact the representative we worked with on several occasions, we never received a return call. I have since contacted the corporate office and I am awaiting a reply, if it ever comes. If you live in the Parkersburg area of WV, I would highly recommend you use some other company for the purchase and installation of windows and doors. It is ridiculous that we spent over $9000 on these windows and doors and instead of our utilities going down, as expected, they have actually increased. We would have been better off to keep the sliding glass doors and single pane windows we had prior to our purchase.
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8 comments
Anonymous
#1173302

Try a professional installer next time. Installers at big box stores don't have the customer base to have their own business. That's why they rely on other sources to provide business.

Anonymous
#656550

Condensation is mainly caused due to excess humidity.Together with such clear explanations - it is a well-researched blog indeed! I hope to read more of your work in the future.Suggest you to meet window choice.

Anonymous
#612213

When did you report this to the store? The installers are required to give you a one year labor warranty from the time of installation.

I know that Lowes is only closed 2 days a year, so you should have been able to contact them SOMETIME within the warranty period.

Sounds a little fishy to me that it didn't happen the first year, but suddenly it does now.

Anonymous
#612312
@Truth

I tried to contact them on several occasions. I even went to the store and was told I would be contacted.

They didn't return my calls. I emailed and the guy said that he would call, but didn't.

I was pregnant at the time and both my parents were diagnosed with cancer during the year warranty period. After several attempts & giving birth & having a newborn, not to mention having to help my parents, I gave up for a while.

Anonymous
#611025

You need to check the humidity in your home. Condensation is caused by excess humidity in the home for the temperature outside.

There would could be a few reasons for condensation now when you didn't have it before. First is higher humidity which could be caused by a number of things. Second is that the windows could be more airtight and there is less air circulation past the glass.

Third is that you may have bought an inexpensive window that didn't have the insulation qualities of your old windows. My guess is that if you have problems with both the windows and doors you have too much humidity in the house.

Anonymous
#610352

Its time for people to learn that most of the contractors that they hire at Lowes and Depot are guys who cannot get their own business going. They pay half the going rate, and keep the other half.

Find yourself a good contractor and you will get what you pay for. Usually this is all an installation problem so it can be fixed, they just do not have the ability

Anonymous
#1001695
@Paul-***tractor 30 years

That is one of the real issues. They contract with companies for cheap so the labor is cheap.

Hire a good contractor with good references

Anonymous
#1016783
@Anonymous

The customer pays $99 for blinds to be installed but Lowes pays the installer $400 the store makes money on the product not the install. Also installers have to be insured and bonded for over a million

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Review
#385332 Review #385332 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$9000
Tags
  • The Doors

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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