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I had a credit card with Lowes. I made every payment ahead of time and paid more than the minimum payment. They closed my account because my credit score went down some. That shouldnt matter when they previosly approved it and i was a customer in good standing. Never a...
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2 comments
Anonymous
#1576632

You'll find that ANY credit card company that has those stipulations in their terms and conditions can close your account or lower your spending threshold. This is not Lowes' fault.

HD isn't better, so I don't know why people make the threat "I'm going over there... blah blah"

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Review
#1371077 Review #1371077 is a subjective opinion of poster.
I will state the facts without profanity or mentioning any names when detailing our nightmare renovation with Lowe's. Workmanship of cabinetry and installation are far below standard. We have been ignored for months by Lowe's representatives and we are currently on our...
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1 comment
Anonymous
#1565492

Part of your problem may be expectations that aren't realistic. What are the "defects and flaws" in the paint?

Having sold cabinets in the past (not at Lowes) I did my best to show my customers the disadvantages of painted cabinets compared to a stained cabinet. The doors and face frames (the most noticeable parts of the cabinet) are usually made or wood. As temperatures and humidity change wood will expand and contract. When this happens the joints in the wood may move.

When this happens the paint will crack. This is not a defect in the cabinet or the paint. It is the nature of real wood. This is not as noticeable on a stained cabinet but you may notice panel shrinkage on the door of a stained cabinet.

Fortunately stain is easier to touch up than paint is.

If you look closely at the brochures provided by the cabinet manufactures you will usually find this information there as well. When buying painted cabinets be sure you are comfortable with the fact that any joint may show signs of cracking as seasons change.

Review
#1361737 Review #1361737 is a subjective opinion of poster.
Reason of review
Bad quality
1.8
Details
Went to Lowe’s to ask about getting an estimate on window replacements and a new front door. Set up the in home visit. Email mailed the salesman 4 days before the visit and told him we were only interested in the front door since we decide to go with another company...
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Review
#1355317 Review #1355317 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Lowes is the worst place to get carpet!! They installed my carpet Approx: $6300.00 and it has more "HUMPS" in it the a team of Camels !!!!!!! They never stretched the carpet on the install! Talked to Lowes store manager/and Lowes corporate, they said $2000.00 MORE...
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Review
#1354279 Review #1354279 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$4000
Preferred solution
Let the company propose a solution
1.0
Details
She bought it, had it installed, it worked - then it did not work. She has over $900 + in this thing. She has been washing dishes by hand since March 2018...it is Mid September now. Awful service. Incomprehensible. The aggravation she is enduring is effecting her...
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3 comments
Anonymous
#1560345

Yes. They took advantage of my eighty-year-old mother-in-law too they installed a bathtub and Surround.

$4500 later. they install the bathtub and Surround that we didn't pick out it was real cheap quality and it was crooked and they had to silicone everything since nothing fit the shower door was put on crooked doesn't close and no one seems to care.

They told us they hired General Contractors but it was just a handyman that did it and most the time he left before any part of the job was done. This was done out of Union City Tennessee Lowe's.

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Review
#1353715 Review #1353715 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved
1.0
Details
Contracted for kitchen remodel. Lowes abandoned the contract and remodel when mistakes were discovered and repairs needed. Contacted Lowes President, Lowes Executive Customer Service, Local Building Inspector, BBB, and Ohio State Attorney General. VERBALLY, Lowes...
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5 comments
Anonymous
#1661315

Any updates on the situation? We have similar issues where they delivered cream and brown countertops when we picked grey and white and are refusing to replace it, not to mention the 15 other numerous issues that have gone on with mis-measurements of cabinets and nickel and diming is for things they cannot provide that we have already paid for...

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Review
#1323294 Review #1323294 is a subjective opinion of poster.
Reason of review
Damaged or defective
Resolved
3.0
Details

Update by user Aug 21, 2018

Manager was able to locate a replacement (new) and delivered the new one in a short period. All parties are satisfied at this point.

Update by user Aug 07, 2018

I have been contacted by Lowe's corporate and they are working on a solution at this time. I also stopped in at the local store to get...

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Review
#1322913 Review #1322913 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$988
Preferred solution
Deliver product or service ordered
Tags
  • customer servive
Professional painters After 2 coats and 2 gallons this paint has dried completely uneven and done is still purple in color We are taking what’s “unused” back to Lowe’s along with pictures to try and get 2 Fallon’s of regular old white ceiling paint
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3 comments
Anonymous
#1532442

"professional" painters wouldn't use any paint from Lowe's to begin with. That's your first problem.

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Review
#1318903 Review #1318903 is a subjective opinion of poster.
Reason of review
Bad quality

Installers made up for the horrible Experience at lowes

4.5
Details
Nothing but delays and run around from Lowe's with a 10,000 full house carpet purchase. Complete disappointment until installation day. The 2 installers were beyond deligent in their work ethic. Came at 9am and 12 hours later finished the 2500 Sq ft house in one day meticulously. Went above and beyond!!
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Review
#1314939 Review #1314939 is a subjective opinion of poster.
Reason of review
Good quality

Lowes in Fairborn, Ohio - Delivery sucks

3.0
Details
Showed up 4.5 hours late. Broke the refrigerator that was going from the houae to the garage. Put a 4" scratch in my front door. Told one guy about it. They got in the truck and left. No paperwork or anything. Also used VERY dirty gloves. This left black marks on the refrigerators and the front door that my wife had to clean off. Would not use them again!!!
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Review
#1305551 Review #1305551 is a subjective opinion of poster.
Reason of review
Bad quality