Lowes Reviews in Steubenville, Ohio
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Missing room rugs | Lowes review from Steubenville, Ohio
Paid for two large room rugs on Dec 12th, went back to pick up for they were Christmas gifts, and was told they were no longer there at pick up counter. The employee was not concerned period and very unprofessional, however I was truly upset. Called store manager he checked on my purchase and again I was told they are not in store. I told him then one of two things happened an employee took them or they were sold again. I also told him I want to get two more rugs for the same price for these were gifts. Was told I couldn’t. From what I’ve been told this happens often at this store
Lowes Customer Care
Reason of review
Order processing issue
Poor service | Lowes review from Steubenville, Ohio
We went to buy more paint and the man was busy so a lady came to Help us she took the lid to our paint to look for the kind of paint she needed to mix I kept watching her she walked around the paint dept for 30 minutes for her to come back to the counter and tell us they was out of the paint she did say they was expecting 40 gallons in but she didn’t know when we always shop Lowes never have had a problem like this before we was at Lowes in Stubenville,Ohio Thank you DiAnn Davis 981 May Roadd East Liverpool,Ohio 43920 330-831-3525
Lowes Customer Care
Reason of review
Poor customer service
Lowe's salesman lied to us!!! | Lowes review from Steubenville, Ohio
As a previously satisfied customer, I am extremely dissatisfied with our most recent purchase from our Steubenville, Ohio store. We had gone to Lowes in Steubenville to look at refrigerators. The only way we were going to buy one is if we could get it with no interest or payments for 12 months. In May 2009 we bought our house and came to this same Lowe's store. They offered us the 12 months 0 interest 0 payments for purchases over $299. We purchased about $3500.00 worth of appliances (A Gas Stove, Dishwasher, Refrigerator, Washer, Dryer, lawn mower and Outdoor Grill) and then paid it off with our 2009 tax return in February of 2010. Since we were looking for this exact same deal, we specifically asked the Lowe's associate if it was being offered. The same Lowes associate who sold us all of our appliances the previous year, told us that it was the same deal being offered at the time and any purchase we made, over $299.00, qualified for that program. With this great news, I made renovations to my kitchen to accommodate the new, much larger refrigerator. Much to our surprise, we got a bill the next month with a minimum payment of $48.00. There is nothing Lowes will do about it and now I have spent money and put my trust, in a Lowes salesperson, for nothing more than a small refrigerator, in a huge hole, in my kitchen. They picked up the refrigerator this week, on Wednesday April 27th. Its a good thing that we didn't get rid of the old one. I understand that you picked it up and refunded our Lowes card, but a lot of sweat, time and money went into this project just to be severely disappointed in the end. I regret to inform lowes that I will no longer be a customer. And I am also doing everything in my power to involve the media to expose how your salesmen work. Lie to get a sale. I have also put our story on Facebook, Myspace and Twitter to get the word out to our friends and family to let them know not to shop at Lowes. Our impact may be small, but any impact I can make is worth it. The first sale you will lose is the $3000.00 deck we planed on building this summer. Thank you for your time. Jeff and Helen DeMaria
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