(2 of 4784 reviews match)
Lowes in Youngstown, Ohio - Did not deliver as promised for 3 appointments.
Very, very unhappy with Saia freight company. They set 3 delivery appointments within a week and did not show up. We took the necessary time off work to be there for the shipment and they didn't even bother to call. They had one poor excuse after another. We are now waiting on the 4th appointment which was scheduled at 10:00am and it's 3:00pm and they are not here. We will be filing a formal complaint with Lowe's Home Improvement and Levelor Blinds. This experience has been extremely frustrating and they don't seem to be concerned. Don's use them.
Reason of review
Poor customer service
Lowes in Youngstown, Ohio - Lowe's
I recently posted a complaint about Lowe's management and their attitude when I purchased a riding lawn mower. I am please to announce that not only were things resolved but the district manager agreed to sell me a self-propelled mower that sold for $269.00 for $ 134.50 to soothe the ruffled feathers for compensation for the aggravation caused by the store's management team. I wrote to the district manager that if the store assistant manager had asked me instead of brushing me aside, I would have settled for 4 quarts of lawn mower oil, a spare spark plug and a spare air filter. But because the manager and assistant manager had attitudes, I said the *** with it. Also, I only used the new riding mower for a total of LESS than 2 hours when it developed engine problems. I have used mowers over the years with Briggs-Stranton engines and never had any problems. I called and talked to the saleman and told him my problem. He put in for an emergency exchange and arranged to have a new riding mower delivered the next day with the assistant manager's blessing. The new one is working like a charm. I guess it does pay to talk to corporate and they get in touch with the district manager and alls well that ends well.
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