State: Ohio City: Zanesville Clear all filters (3 of 4889 reviews match)
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Lowes in Zanesville, Ohio - Lowe’s Extended warranty

2.9
Details
Purchased a refrigerator with a 3 year so called extended warranty come to find out this extended warranty starts the day of purchase so in all actuality it’s only a 2 year extended warranty Lowe’s supplies no documentation on the extended warranty program to explain how it actually works (fraud)
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2 comments
Anonymous
#1660138

If you read the terms, it starts from day one because it is not just an extended warranty, it provides you with additional coverage and benefits that the manufacturer doesn’t provide. Such as, power surge coverage, food loss, rental reimbursement, and 50% rebate on maintenance products purchase for the refrigerator(this includes cleaning products and water filters).

Not fraud at all. In fact if you replace the water filter every 6 months at $50 a pop, you get $25 back, over three years that benefit alone pay for the warranty itself.

Anonymous
#1659855

Go to Lowes.com and look up appliance warranty. It is pretty clear that the one year manufacturers warranty is part to the total term of your warranty.

It also tells you that the contract is sent to you via e-mail if you provide a proper e-mail address.

There is also a phone number you can call to have a printed version sent to you. Sounds like you are just another consumer who doesn't look at the details of a product before they make the purchase.

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Review
#1490667 Review #1490667 is a subjective opinion of poster.
Product
Lowes Protection Plan
Resolved

Resolved: Lowes in Zanesville, Ohio - John Deere mower

3.4
Details

Update by user Jul 06, 2018

There bringing me a new lawn mower

Original review posted by user Jul 05, 2018

I just picked up my John Deere mower that I bought on June 29 2018 Got it Home had a flat tire and a dead battery. You would think paying $1600 for a riding mower the tire shouldn’t been flat and have a dead very pissed
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2 comments
Anonymous
#1516921

Lowe's does not assemble JD tractors. They aren't allowed to do so.

Instead an outside vendor comes in for assembly. So yes, they wouldn't have known.

Be content they're willing to come exchange. They normally won't do so if the items were originally picked up in store.

Anonymous
#1513628

Was the tractor in a crate or was it assembled? If it was in a crate they obviously didn't know the tire needed air and it is very possible the battery needed a charge.

If it wasn't in a crate why didn't you question the flat tire before you loaded it? Don't know that Lowes did anything wrong by your incomplete post.

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Review
#1296368 Review #1296368 is a subjective opinion of poster.
Product
John Deere Lawn Mower
Reason of review
Damaged or defective

Lowes in Zanesville, Ohio - New inside and outer door

2.8
Details
1-8-17 went to order doors, waited forever found out installer quit. Waited some more, talked to manger said was looking for new installer. Finally hired one. Waited some more, first day he was to show up truck broke down. Waited some more. Second time showed up at wrong house but then did show up.went back to lowes to now to order doors, waited some more.first time to install doors he was in a wreck, no show. Second time to in stall said door was damaged, had to reorder. Third time to install said hardware was not there, we called lowes they said it was there, manager tried to call them with no answer, said he would call us back, he didn’t. It is now 1-27-18 and still no doors..
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Review
#1177726 Review #1177726 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Any part of the complete lack of follow up or follow through
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Fails Customer

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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