State: Oklahoma Clear all filters (41 of 4837 reviews match)
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I bought a refrigerator from lowes with an extended warranty. Fridge breaks one month out of warrant, so I call lowes. Two days later a tech shows up and tell me that it will take them minimum of 3 weeks to fix the fridge and in the meatime i'm just without one. I call...
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2 comments
Anonymous
#1736705

Just go dump the refrigerator in front of Goodwill in the middle of the night, under the cover of darkness.

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Review
#1625185 Review #1625185 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
Lowes will only price match within their district. This means every one of their stores that has no competitor within a few miles price gouges local customers by as much as 20%. DO NOT SHOP LOWES!
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1 comment
Anonymous
#1722173

This is true of any retail store. Competition in an area often pushes prices lower.

If you have no competition in your area there is no need to lower prices and reduce profits.

If Lowes is the only store in your area it would indicated there isn't enough demand to draw in the competition. In this case you should be happy to have even one home center in your area to shop at.

Review
#1600300 Review #1600300 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
3.0
Details
More than once when making a payment on my charge account ! Plus standing in line at a check out ! Lowes advantage Credit card {{Redacted}} since 02/96 J.C. McCaskey But this past Saturday I walked out of the Garden Center and left a cart and basket in the line and...
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2 comments
Anonymous
#1721190

you're going to be losing money by putting your whole CC# on a public forum! :(

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Review
#1596490 Review #1596490 is a subjective opinion of poster.

Delivered new oven, driver broke front 2 legs installing we did not see it until after he got our signature. lowes said too bad

2.2
Details
bought new frigidaire oven,2-19 driver delivered it and was having trouble handling it by himself. Sure enough after getting our sinature he left. That evening when got home noticed it was not level, got down and looked underneath it and 2 legs were broken. called Matt at claremore, Okla. store, he promised to get someone out here to inspect it the next day, no show. Went to lowes store next day no one able to help with it had reciept. Went home disputed it on cc, lowes finally showed up today 4-1 and said to call frigidaire, they could not help us, they did not have parts. I cannot imagine if i ran my business like this. What can we do here lowes inv 98881.
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Review
#1505298 Review #1505298 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$775
Preferred solution
Full refund

Lowes in Tahlequah, Oklahoma - Bad roofing job, damage to my house

1.0
Details
We have siding on our house, when they roofed our house they took down strips of siding on the overhang. Did not put anything back now we have exposed wood and rain is getting in under the sideing and in the attic im sure. Very dissapointed in the whole experience! Want to charge us 825.00 to have a sideing installer come out and fix it. How can you take parts off someones house and just leave it off!
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Review
#1425050 Review #1425050 is a subjective opinion of poster.
Reason of review
Bad quality
2.5
Details
Lowes - Nightmare of Disaster
Lowes - Nightmare of Disaster

Update by user Jun 10, 2018

Still unfinished, we have to gut the whole shower and start from scratch with an independent professional contractor. We've been without our master shower for more than 6 months and it's still ongoing. It's been a tremendous inconvenience for me since I count on a...

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6 comments
Anonymous
#1488053

I will have to call bullpoop . as much as i don't like lowes the fact remains they do only use background approved people .

i know this because i work there and all my people have to have a badge to prove that .

2nd off the tile guy would not be hanging a glass door ( tile installer ) not door installer. And last off as of 2017 lowes did not offer tile installation in showers so i can't even understand who was working in your home but it wasn't a confirmed lowes installer !

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Review
#1253702 Review #1253702 is a subjective opinion of poster.
Pros
  • Extended credit
Cons
  • Dont care about you once they have your money
  • That they do not care about about customers once paid
Reason of review
Bad quality
Loss
$12400
Preferred solution
I want an independent contractor, Tony Stewart, to step in and tear out the pitiful shower and re-build it at Lowes cost. This shower has cost me a fortune and it's not up to ADA code.
Tags
  • poor accountabilty
  • Installation Error
  • Installation And Product Issues
  • Poor Management
  • Installation Contractors
  • Contractor Errors
2.0
Details
I went in to return a ceiling fan light kit because I needed one with a fast connection. I stopped and asked two associates for help and they both called for assistance. Nobody ever showed up. I tried to figure out what I needed but couldn’t find it. I also needed to...
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3 comments
Anonymous
#1463951

so you went to a self service discount home improvement warehouse because their prices are cheaper than the now closed full service locally owned home improvement STORE and now you are pissed because there was no one there to help you? Did i get that correct?

Sorry. I guess you are out of luck, huh?

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Review
#1233669 Review #1233669 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
They refuse to honor veteran status unless you apply for a LOWES credit card. No problem with Home Depot!
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2 comments
Anonymous
#1364517

That's not true at all, not even in the slightest.

What they are pushing for is enrollment in the automated military recognition program, which comes in the form of a "my lowes" card...

its not a credit card or anything that has anything to do with money.

It keeps your purchase's on file in case your loose your receipt. It will also show your service with out having to present ID.

So if you were given that information its wrong, or you just didn't listen and like to complain.

50/50 shot I guess

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Review
#1092508 Review #1092508 is a subjective opinion of poster.
Reason of review
Poor customer service
2.6
Details
I was in the plumbing department looking for a particular item for shower I knew exactly what I wanted the package had several items in it I went to a employee and asked if they sell just that one piece separately he asked what I wanted I told him that one piece by...
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2 comments
Anonymous
#1340442

One sentence? Seriously?

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Review
#1061109 Review #1061109 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
1.6
Details
I bought a GE microwave from Lowes in Ardmore Oklahoma. This is a 60 mile round trip. One of the microwaves feature didn't work so I returned it, another 60 miles. Lowes had another one on the floor but it had obviously been opened so I asked a very nice associate if I...
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3 comments
Anonymous
#1238391

And how was Ryan rude?

Exactly what did Ryan do that was considered rude to you?

Exactly what did Ryan say that was considered rude to you?

Please explain that one.

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Review
#951577 Review #951577 is a subjective opinion of poster.
Cons
  • Problem solving skills
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • rude employee