Lowes - Olympic rescue it stain for deck
My husband and I purchased at least $160 of Olympic rescue it stain to do our deck last summer and it's already peeled off and the biggest mess and rip off ever! We were assured at purchase it had a great warranty and would be perfect for our deck.
It didn't last through one summer, and now we have no choice but to do our deck again this summer! We are very disappointed in the product and all the reviews we have seen about it before we actually tried it!!! We deserve some compensation on the cost we have in this lousy product. Please contact us ASAP or we will have no choice but to contact our lawyer in this matter.
Our address is 836 21st street Tell City, IN. 47586.
(812) 619-****........ I hope to resolve this matter real soon.
Monetary Loss: $160.
Location: Plano, Texas
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I had the same issue with Olympic Elite. Spend $1500 in stain just to have it crack and split my brand new deck!
$10,000 worth of wood not to mention labor ruined.
They will refund my money on the stain, not the decking even though we were told that they would replace the entire deck when we purchased the stain. DO NOT EVER buy PPG products.
Olympic will not honor warranty. Stay away from Olympic products.
We also used Ollympic Rescue It and it failed not only on the flat surfaces but the horizontal and vertical surfaces. We followed the prep procedure to a tee and it failed.
We got the same song and dance from the sales rep at Lowes, best thing since sliced bread. I won't shop at Lowes and I will not by any Olympic products again.
We did 2 decks last summer with the Olympic rescue it deck stain and followed directions exactly! Both decks are peeling severely!
What can we do?
The guy at Lowe's strongly recommended it when we were preparing to buy another product. Very upset that we spent so much time and money!
We used this as well and it didn't stand up for even one season! I used my lowes charge I wonder if they can pull my receipts. So mad
I had the same issue. I did everything they said to prep my deck even purchasing a pressure washer to make sure I had good results.
One year later I have to redo the deck.
Not sure what to use or if you can even touch this stuff up. Really inferior product!
We also bought into the great advertisments for this product . Purchased four five gallon buckets (as we have a very large deck) in summer 2015 and now (Febuary 2016) it is blistering all over .
Have receipts and will take pictures but not sure what good all this will do . This is one of the things wrong with this country. Make an inferior product and make millons and only pay back a fraction of that when sued.
The only ones making money on class action are the lawyers. The whole system is rigged against the little guy .
We've had a similar experience! Started peeling after one season.
I am planning to contact them.
"We purchased the Olympic Rescue It last April 2014. The original deck is 8 years old and the addition is 6 years old.
Both decks did not have any structural issues or wood rot. We prepped the deck with Olympic deck cleaners and applied the product on all horizontal surfaces as directed. We have about 530 +/- square feet of decking. I have proof of purchase through the MyLowes program for 3 gallons of Timberline Rescue It.
I purchased additional gallons but do not have the receipts. Since the product only covers 50 square feet, it stands to reason that I purchased more than 3 gallons. That amount wouldnโt even cover one application."
The above is part of an email to one of PPG Advisors. I first called and he acted like I had no prove of purchasing more than the 3 gal.
Offered to refund with receipts. I told him to keep the money and I would do further research into this issue. He added another $300. I told him I'd get back to him.
I emailed again, letting him know I would mail receipts and an affidavit from an independent contractor to confirm the deck size and that it was painted with Rescue It all over. I wrote another long letter, taking my time to outline everything, making sure it sounded professional and emailed copy to him along with a hard copy. I also emailed a copy of the statement from the contractor. The next offer was for 6 gallons of stain plus $530.
I emailed again, letting him know the dollar amount it would cost to replace the decking and stain it; although they will not cover labor, my time is valuable.
The last answer was that they will review my case when they get the receipts.
I don't hold Lowes responsible. This product was obviously not tested to the extend it should have been.
Just a follow up. I mailed in all the receipts I had.
PPG sent me a "General Release of Claims and Covenant not to Sue" and is offering a settlement. We decided to accept the offer since it will almost cover all the repairs and replacement of new deck boards since we are capable to doing the work ourselves. We have no intention of participating in a class action lawsuit.
They only put money in the lawyer's pockets and the consumer sees very little of it. Not to mention the amount of time it takes.
Has anyone else been offered reimbursement?
We used Olympic Rescue It and it is all peeling up. We put it down in September 2014 and it was peeling up by March 2015.
We used around 18 gallons and have contacted PPG.
They have sent the "General Release of Claims and Covenant not to Sue" and the offer for a full refund of all of the paint.
We haven't attempted to receive compensation for damages and costs to replace the decking. How much was the final offer that you accepted?
How should we go about asking for compensation for that?
Thanks for your help.
We accepted $743. We did not have all the receipts.
The deck is 10 and 6 years old. We felt that it was enough for new stain and replacing the damaged boards. We can't proof that the stain damaged the boards or if bad wood was used on the new section. The old section had not damage.
The 10 year old boards need to be replaced in the near future, so we are not worried about re-staining them at this time. You could have someone give an estimate to remove the old stain and let them know. However, they made it real clear they would not pay for labor. You could also determine how much it would cost to replace the deck.
If you got a little extra, maybe it would be enough to sand and re-stain. When I called or emailed it was with the same person each time and I felt he had some flexibility even though he acted like he didn't. Hence the refund for which I had receipts for and another $530.
It seems that solid stain, Rescue it or others, is not a good candidate for horizontal surfaces. Good luck.
We accepted $743. We did not have all the receipts.
The deck is 10 and 6 years old. We felt that it was enough for new stain and replacing the damaged boards. We can't proof that the stain damaged the boards or if bad wood was used on the new section. The old section had not damage.
The 10 year old boards need to be replaced in the near future, so we are not worried about re-staining them at this time. You could have someone give an estimate to remove the old stain and let them know. However, they made it real clear they would not pay for labor. You could also determine how much it would cost to replace the deck.
If you got a little extra, maybe it would be enough to sand and re-stain. When I called or emailed it was with the same person each time and I felt he had some flexibility even though he acted like he didn't. Hence the refund for which I had receipts for and another $530.
It seems that solid stain, Rescue it or others, is not a good candidate for horizontal surfaces. Good luck.
We accepted $743. We did not have all the receipts.
The deck is 10 and 6 years old. We felt that it was enough for new stain and replacing the damaged boards. We can't proof that the stain damaged the boards or if bad wood was used on the new section. The old section had not damage.
The 10 year old boards need to be replaced in the near future, so we are not worried about re-staining them at this time. You could have someone give an estimate to remove the old stain and let them know. However, they made it real clear they would not pay for labor. You could also determine how much it would cost to replace the deck.
If you got a little extra, maybe it would be enough to sand and re-stain. When I called or emailed it was with the same person each time and I felt he had some flexibility even though he acted like he didn't. Hence the refund for which I had receipts for and another $530.
It seems that solid stain, Rescue it or others, is not a good candidate for horizontal surfaces. Good luck.
Yes. They offered me 700 for 380 sq feet of deck
Having same issue and im a contractor of course Olympic doesn't want to pay for having it removed
We also bought this and were told my Lowes to contact the company. I am very disappointed that Lowes will not stand behind a product they are selling.
The customer service desk told me that they had not received any complaints - absolute lie. I have no receipts but I do have the containers. Here is the information for the class action lawsuit.
I found it on this site so I hope it is legit. http://www.consumerclassactionlawyers.com/olympic-rescue-it-deck-stain-class-action.html
We also purchased the Olympic Rescue it paint and it is peeling badly. Spend a lot of money on this paint plus the work and it is annoying to see my deck right now.
Very disapointed.
Recommend NOT for anyone to wast your money and buy this product. We will have to do it all over again.
I'm in the process of scrapping and sweeping. Have some really stubborn spots that won't
Come off easily Any suggestions? Anyone have luck with the class action law suit??
We took matters in our own hands. I don't really like to go that route (class action lawsuit) since it only makes the lawyers richer. The consumer usually only sees pennies on the dollar.