6 comments

CALLED AKED TO SPEAK TO THE LUMBER DEPT. GIRL LAUGHED AT ME WHEN I ASKE TO SPEAK TO THE LUMBER DEPARTMENT

SHE SAID SURE IF THE ANSWER

WELL GUESS WHAT ON HOLD FOR EVER AND THE LUMBER DEPT DID NOT PICK UP OR THE GIRL COME BACK TO TELL ME THE THEY WOULD NOT ANSWER

TRY LOWES MUCH SUPERIOR

I SHOP AT THERE BROOKLYN STORE AND I AM AMAZED AT HOW BADLY THE TREAT THE CUSTOMERS

I WONDER WHO IS MANAGING AND WHY THEY EVEN PAY THEM AMERICA AT IT'S WORST COULD BE A THRID WORLD COUNTRY

WHY BOTHER?

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Anonymous
#299970

Yes, she was rude, but it's not her fault the people in the lumber department don't answer their phones. Next time ask to speak to the store manager.

S/he can always find someone to help you. All the cashiers can do is keep transferring you and hope someone picks up.

Anonymous
#299967

Next time just ask to speak to the store manager. S/he can find someone to help you even if no one in the department bothers to answer their phones.

Anonymous
#292176

Because she, like every other person in a call center, put in her two week notice on her first day.

Anonymous
#290140

the phones are sometimes broken yet the people up front dont know and will transfer you to a broken phone which will never pick up. Also, they are usually horrendously understaffed so that is why they dont pick up in lumber.

Anonymous
Cubero, New Mexico, United States #290022

dont' bother with customer care, go directly to their corporate office, 704-758-1000. Maybe if corporate gets enough complaints they will do something about their dismal service in all their stores.

Anonymous
#281258

which store in brooklyn? 2nd ave or kings plaza?

2nd ave is the older store and they are VERY busy.

It's not acceptable that you didn't get an answer, but its not a surprise either.

I encourage you to call Customer Care at 1-800-44-LOWES or email them at custcare@lowes.com and voice your concerns.

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