My paper statement was misplaced, I'm at work knowing soon the balance is due to avoid being charge interest. , I log on to Lowes Payment Portal from work to view m current account details, When is the Statement due Date?
, view when the remaining balance is due. I spend 25 minutes searching for the pdf current statement,. Nothing there ! but a prompt to enroll in E-mail Statements and discontinue paper Statement.
. Getting more frustrated to only Read " NO Payment is Due... and a balance of $88.87. The system is deliberately concealing, 1) the Due Date, 2) States "No Statement is available to review, and pay by What date to avoid any late fee, or unnecessary High Interest charges.
My Home Depot , Visa, Amex, etc all provide on line payment Portals containing viewable/printable pdf of current and past statements. The DUE DATE is prominently displayed, along with balance to avoid any interest fee's. Lowes deceptively states NO Payment is due... in order to charge me, and millions of other consumers usury rate interest by confusing the consumer, withholding important accounting details so we , A) miss the due date and get hit with a $38.00 Late Fee + enormous interest...
This failure to prevent the consumer from viewing important key payment details is by design . I will no longer use my Lowes card, and only Amex for future Lowes Purchases. Furthermore, the Agent hung up on me when I called to complain and ask when is the Due Date for my Statement, he kept urging me to sign on for E-mail future bills that would discontinue my paper statement. I will never go to this method .
Lowes system deliberately leaves due date so they built in missed payment and huge interests fee's to increase the bottom line on the backs of the unsuspecting consumers by the millions... This is obvious..
Reason of review: On line Payment Portal Omits Due Date to charge Interest Fees.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service and inability to leave feedback, Phone agent hung up on me, I can not contact corporate-low level phone support only, On line payment portal omits statement.