145 Harmon Creek Rd, Kernersville, NC 27284
Not resolved

was told by sales that it was an easy one day job which since only only side of my yard to be fenced. Installers came at 9:40 a.m.

and left at 11 to go by tools they needed to take out a 4 foot fence that needed to be removed. They came back at 1:30 and worked on my neighbors project (two separate contracts and not connected) until 4 and left for the day. Left a huge pile of removed fencing full of nails in my front yard. When I complained

Lowe's answer was well it took them longer to remove the small fence.

The installer said they thought they would work on both projects since next door to each other and did not do anything to either project.

When I told them the exact times they actually were here working was 4 hours, they said well we only work til 4 on Fridays!! I can honestly say Lowes will be compensating me in some form or else bad press is the least I will be doing.

Product or Service Mentioned: Lowes Fence Installation.

Reason of review: Poor customer service.

Monetary Loss: $852.

Preferred solution: Price reduction.

Lowes Cons: Install contractors are incompetent, Sales untruthful.

  • Total Customer Service Failure
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