Purchase on Feb 13, of refrigerator not in stock in store, which is referred to as "special order" although it is clearly on their website. Given a delivery date of Feb. 28. Feb. 27th call informs me that delivery cannot be accomplished for two more weeks. I do not have a second refrigerator available for use. Could have purchased this item at Best Buy at same price but chose to buy at my local store very near my home.
4 weeks is 3 weeks too long to wait for such a necessary appliance, as well as Lowes received full payment the day of the order.
I called the customer service number. Nice representative told me she would contact the local store and put me on hold. After a wait of approx. 22 minutes I was cut off the call.
Lowes, your downward business trajectory is your own doing. I am going to Best Buy.
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Order processing issue.