I ordered two of the same item at the same time on the same order. I was
suppose to receive delivery of two on the same day (12/29) I received
tracking # at 9 a.m. on 12/29. I was told that the other tracking # would be delivered by 7pm, 9pm. 11 pm
and the next moring (12/30)????? I made 5 calls between the Lowes Customer Service,Lowes Industry store and
UPS trying to find out where the balance of my order was last night!!! I was hung up on by UPS -investigation supervisor Dante and a Lowes customer service agent connected me with UPS in Asia to locate the driver last night for the eta of my delivery last night!!!!!! What a horrible experience with my first order online with Lowes out of the
City of Industry store!!!! UPS is so screwed up and Lowes City of Industry asst. mgr. Liz was so hesitant to assist in reaching out to UPS to find where my merchandise was only to finally come back to the phone and tell me that the driver went
home for the night and I would be the first delivery on 12/30???? I was told by Lowes Customer service that the driver would be delivering till 11 pm???/ Does anyone know what they are doing over there??? I will never do business with Lowes ever again.What a simple purchase to be such a big disaster!!! There is a strong possibility that I will return all of this order just due
to principle. I can get the same item at Home Depot.
Reason of review: Problem with delivery.
Monetary Loss: $300.
Preferred solution: Full refund.
Lowes Cons: Attitude or customer service, Lack of response, Service.