City Of Industry, California
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Customer service
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Warranty
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4 comments

I ordered two of the same item at the same time on the same order. I was

suppose to receive delivery of two on the same day (12/29) I received

tracking # at 9 a.m. on 12/29. I was told that the other tracking # would be delivered by 7pm, 9pm. 11 pm

and the next moring (12/30)????? I made 5 calls between the Lowes Customer Service,Lowes Industry store and

UPS trying to find out where the balance of my order was last night!!! I was hung up on by UPS -investigation supervisor Dante and a Lowes customer service agent connected me with UPS in Asia to locate the driver last night for the eta of my delivery last night!!!!!! What a horrible experience with my first order online with Lowes out of the

City of Industry store!!!! UPS is so screwed up and Lowes City of Industry asst. mgr. Liz was so hesitant to assist in reaching out to UPS to find where my merchandise was only to finally come back to the phone and tell me that the driver went

home for the night and I would be the first delivery on 12/30???? I was told by Lowes Customer service that the driver would be delivering till 11 pm???/ Does anyone know what they are doing over there??? I will never do business with Lowes ever again.What a simple purchase to be such a big disaster!!! There is a strong possibility that I will return all of this order just due

to principle. I can get the same item at Home Depot.

Reason of review: Problem with delivery.

Monetary Loss: $300.

Preferred solution: Full refund.

Lowes Cons: Attitude or customer service, Lack of response, Service.

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Anonymous
#923893

Why are you complaining about Lowes? The problem seems to be with UPS.

Why aren'y you complaining about them?

Lowes shipped the product and is helping track the package, what more do you want. If you really needed it so bad, why didn't you just go to the store and buy it?

Anonymous
to Anonymous Atlanta, Georgia, United States #924323

Because Lowes should partner with a decent delivery service like Fed Ex!! I have contacted UPS as well on this issue. Some of us do not drive pick up trucks, therefore we have it delivered to our home!!!!

Anonymous
to Anonymous #924490

Who do you think Home Depot is going to have deliver it?

Anonymous
to Anonymous Corona, California, United States #924507

Get a life!

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