2644 Farmville Rd, Farmville, VA 23901, USA
Not resolved

I purchased an upright freezer this morning to pick up today. They called at 3 pm saying it wasn't in stock and they were canceling my order.

But they had a scratch and dent in the back and she would call me back letting me know how much I could get off of the cost. She called me back at 7:30 pm!!! telling me she could give 10% off the cost. I was not happy when she said they had sold 3 of these freezers today without pulling mine.

I asked to speak to a manager and was on hold for 15 minutes and the nice lady came back on saying the manager said canceling my order was their policy if the item was not in stock.

Why not honor my purchase at a later date? The manager is not there to make sure the customer is served!!!

Product or Service Mentioned: Lowes Customer Care.

Reason of review: canceling order.

Preferred solution: Let the company propose a solution.

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