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Lowes in Mississauga, Ontario - Extended warranty

1.2
Details
I bought extended warranty on my refrigerator in June 2017, after two years my fridge start making sudden noises, they tried to fix but couldn't. Their final answer is neither they can fix nor they. Can replace. So my advice to customer is never buy extended warranty from Lowes Canada.
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Review
#1662945 Review #1662945 is a subjective opinion of poster.
Pros
  • In-store selection
Cons
  • Customer support and quality of appliances
Reason of review
Warranty issue
Loss
$2100
Preferred solution
Let the company propose a solution
Tags
  • defects

Lowes in Scarborough, Toronto, Ontario - Servicing/repair of lawn mower

I had purchased Remington Lawn mower in mid 2018 from one of your store. It was used only 2-3 times that year. This year the mower is not starting. I do not know if it is still under warranty as am not able to locate its guide/handbook. Can it be serviced for using again. Thanks
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Review
#1544294 Review #1544294 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution
4.3
Details

Update by user Apr 06

This happened at the Cornwall store...I am 81 years old and don’t have a lot of time and energy left to jerk around with this kind of stuff. As an organization that’s always spouts the satisfaction guarantee slogan, your aren’t “walking the talk” in my case.... Bob

Original review posted by user Apr 06

Hi,...
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1 comment
Anonymous
#1670292

Did you ever stop to think that the materials you wanted to add to the delivery are coming from a different source than the shed? Delivery trucks don't run free.

They have to pay for the truck, fuel, insurance, a driver, someone to schedule the delivery and load the truck. If the delivery has to come out on a different truck you need to pay the fee for the second truck, Believe it or not, deliveries are not a money making proposition for most stores.

Review
#1508634 Review #1508634 is a subjective opinion of poster.
Pros
  • Freidliness
  • Staff assistance
Cons
  • Delivery system
Reason of review
Order processing issue
1.6
Details
Bought a 3xcub cadet 24 snow blower had it a month and a bit used it 4 times and shears pin keep breaking . It is not used in in ice or hard snow bacisally norm snow when calling them and saying I want to return it because I don't want to keep changing shear pin they...
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1 comment
Anonymous
#1651538

Unless the auger is hitting the housing of the snowblower and binding up (you'd notice scraped paint) it isn't something with the snowblower that is breaking the shear pins. Are you overloading the snowblower with snow?

Try reducing the speed that you are trying to move through the snow. If the pins are shearing you are doing something to put too much pressure on the auger.

Review
#1480981 Review #1480981 is a subjective opinion of poster.
Cons
  • Poor attiude
Reason of review
Bad quality
Loss
$1200
Preferred solution
Full refund
I looked forward to Lowes taking over the local Rona because I thought it would mean better service and a higher level of staffing. I was wrong. While there are some good staff, most seem to be indifferent and and offer limited expertise. I expected to pay for better...
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Review
#1389703 Review #1389703 is a subjective opinion of poster.
Reason of review
Overall performance
1.0
Details
Very poor treatment received by lowes store's plumbing dept manager Chris. I had purchased a shower door and the top of the receipt it stated that it would be in by 6/30/17 at the latest. I called the store this morning and spoke with Chris. Chris was rude with me. I...
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3 comments
Anonymous
#1345887

even if delivered on time...what if it was damaged or wrong item...wait till item(s) comes in AND inspected b4 sch'd workers

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Review
#1068176 Review #1068176 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction
Tags
  • Total Customer Service Failure

Lowes in Ottawa, Ontario - customer shoping ability

I LIKE LOWES ---- UNTIL LATELY. YOUR MANAGER AT THESTORE LOCATED IN BRADENTON,FL ON 14TH ST HAS MADE IT ALMOST IMPOSSIBLE TO NAVAGATE THR0UGHOUT THE STORE WITH MERCHANDISE AND CUSTOMER ORDERS FILLED IN THE ISLEWAYS THAT SHOULD BE FOR CUSTOMERS SHOPPING TO MANUVER THE SHOPPING CARTS, CARTS FOR DISABLED, ETC;. THE ISLEWAYS THROUGHOUT THE STORE IS A DISASTER.NEXT TO IMPOSSIBLE TO NAVAGATE THE ISLES TO OBTAIN OUR PURCHASES. BY CHRISTMAS TIME THE WHOLE STORE MIGHT BE FOR MERCHANDISE ONLY, NO ROOM FOR CUSTOMERS. THIS IS A SERIOUS PROBLEM NOW AND IT DIDN'T USED TO BE THAT WAY. POOR MANAGER? THANK YOU JACK PARSONS OF BRADENTON
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Review
#941256 Review #941256 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I have to tell everyone with my experience with Lowes. I bought a Halloween decoration that was 119.99 for 19.99 and ordered 3 of this item. I received a confirmation for the items to be picked up. 3 hours later I received another email cancelling my order. When I...
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5 comments
Anonymous
#1735128

Lowes advertises false prices. Will not purchase from Lowes.

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Review
#932040 Review #932040 is a subjective opinion of poster.
Pros
  • Item i tried to purchase
Cons
  • Not being honorable in business and promises
Reason of review
Order processing issue
Loss
$60
Preferred solution
Price reduction
Tags
  • Price Fraud

Lowes in Mississauga, Ontario - Poor Experience

3.2
Details
- The reps made me wait an hour to place an order for a patio set, because they could not find the proper item and then promise me that there are 5 coming in the store and i will be getting one of them - promised ETA and call to confirm in 3 weeks, yet got none. - promised delivery will happen once items come in the store ( already told them since my first visit to the store that i am from another town ) - 3 weeks pass, i get no call, when i follow up, i am told that i will get a call that day, but 2 days pass and i still get no call - i follow up again by calling, i am told that my patio set has arrived in the store but i was not charged delivery on my first visit, hence i am made to drive from my town to the store because they cannot take charges on the phone or online. - I am told of final delivery date while i pay for my item. - One day before delivery date i receive a phone call claiming that they have oversold the item i had ordered. No one even bothered reconciling in their computer system to see i will not get the item in the 3 weeks since. - I got the bill for the patio set with interest charges, yet no one ever reconciled that the item will not even be given to me. - I conducted all followups, even from my order standpoint down to my complaint process, despite being promised call backs on multiple occassions. - Staff introduce himself as CSA and turns around to become the Store Manager when i voice my displeasure and ask to speak to senior management. - Store manager called to resolve, but i withdrew all business/orders i had placed as any compensation is not worth the negative experience and still having nothing to speak for. - Please learn from my frustrations and choose to go elsewhere.
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Review
#898594 Review #898594 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1600

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes Mississauga Messed up on Patio Set

My ordeal began as I was visiting Mississauga ( I reside in Guelph ) with my wife. On our way we stopped by the Lowes in Mississauga to get ideas for Patio furniture. While on location, we were given good customer service in advising us on prices/looks of various patio conversation sets. We were very pleased and chose to place the order for an umbrella and an Allen +Routh Westmount patio set. At the time of ordering, I was advised that this is a clearance piece, and was assured that 5 more are inbound to the store and that I can easily be the recipient of this set. After an hour’s worth of back/ forth and me waiting in line for various customer service reps coming and discussing details on the patio set, I was finally able to place the order and go home. The items were supposed to arrive in the store after which I would get a call from the store to arrange for delivery. Estimated date of store arrival was given as July 31. I did not receive any call and I followed up on August 2, with a customer service rep in the store. I was told that I should be receiving a call later that day as sometimes there is a delay. I did not receive any call again and I again called the store on August 4th, with a rep telling me that yes the item is in the store and that I just have to pay for delivery charges. As I live in Guelph, I asked the rep if I can pay over the phone, which I was refused for , thus forcing me to make a Mississauga trip on August 5th. After paying for delivery I was told that the next call I will be getting is a delivery finalization call and that I will be getting the items on August 9th Today is August 8th and the only call I get is that the patio set is sold out and I will not be getting it. My questions to Lowes management were as follows: -That when I asked of the availability , why was I assured by 3 reps that there are 5 coming and that I will get one. ( otherwise I would have been happy to order anything else ) -Why did I have to wait in line for an hour while in store customer service desk made me wait to finalize the order details. -Why was I told that I would be receiving phone calls to arrange for delivery, and got no call, and I had to do any/all follow ups. - I mentioned even in our first interaction with the store that I am from Guelph, yet I was made to drive from Guelph to Mississauga to pay a delivery charge, are they so backwards that they cannot take phone payments? - Why was I told upon paying for delivery that the item is arrived and sitting in the stores warehouse, only for me to receive a call later saying they oversold the item. - Why do I have to be the victim of their ineptitude, when the reps can’t even make a proper commitment of availability or to give me a call or making me drive back/forth from Guelph - To make matters worse, the person that called me from the store telling me that they are oversold, introduces himself as a Customer service rep, I remember his name from my store interaction, and then when I ask to voice my displeasure to a manager, turns around and claims that he is the manager. - irony is that I have gotten a bill to start paying for the item with interest on it, only for me to be refused the item in question.
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Review
#896680 Review #896680 is a subjective opinion of poster.
Reason of review
Order processing issue