State: Ontario City: Toronto Product: Lowes Installation Clear all filters (3 of 211 reviews match)
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LOWES taking advantage of a good thing

hardwood floors/stairs vs different colour in stairs.Get your act together Roha and Ljupco,NO i am NOT paying exta for the mistake you created.Customer service to many people and different people all the time.Just keep on passing the blame,if you dont wont to correct it just say so.Disappointed in Ljupco Dimovski you gave me your word that is would be fixed.Im still waiting,wont be going back to LOWES''This installation and mateials cost $16146.39 cash what a mistake.Should have done monthly then I could have stoped payment.Luka you should be ashamed off yourself for handling this like it is.
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2 comments
Anonymous
#408683

Your complaint is filled with grammatical errors and doesn't make much sense. All we know is you are disappointed and how much money you spent.

What's the issue here?

What is the process they are going through? Did you file a corporate complaint?

Anonymous
#408309

woo,wont be going to Lowes :?

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#288375 Review #288375 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Toronto, Ontario - Incomlete work and not satisified,has an excuse for every accoasion,does not honour custome satifica

I have had hard wood floor put in throught the house.I have 2 sets of stairs,the stain on one set is darker then the other.Now I have been fighting with Lowesstore #2631,contract #1245479,#1221936 to try and get it fixed.I guess the installation service are NOT guarnteed by LOWS warranty.Iv been blowen off serval times and a no show from there installer who is Ljupic Dimovski.I think they used up every excuss in the book NOT to complete their work.SO BEWARE CONSUMERS DO NOT GO TO LOWES,for anything if you can help it.I know I wont be,and yes still fighting with them.
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Review
#287370 Review #287370 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Maple-HORRIBLE kitchen installation!

DO NOT GET YOUR KITCHEN CABINETS HERE! Lowes is HORRIBLE for installing kitchen cabinets! When my husband and I first sat down with the customer rep to re-design our kitchen he was extremly friendly and made us feel very comfortable. He gave us loads of advice on what we would need in our kitchen and how to save money. After hearing horror stories about kitchen reons we decided to go with Lowes for the main fact that if something should go wrong we believed they would stand by their customer. After all their whole campaign is about customer service! Yet once the rep commenced to re-design our kitchen on his computer and told us there was no need to actually see the kitchen I got a bit nervous. I should have known right there that it is hard to re-design a kitchen when you have never stepped foot into it! At the end of the order we spent $13,000 for kitchen installation. The turnout was horrible! The main focal point- the cabinets over my stove were COMPLETELY CROOKED and there was a big gap between the cupboard and the fan! We also were not able to open the shutter over our window that was over our sink b/c they mis-measured and the frame around the window came to low. So the shutter hit the wooden frame when I tried to open it! AND the lazy susan the rep convinced us to buy was too big for the space so it hit my stove when I tried to open it! When we pointed out these disasters to the installation guys they completely agreed with us, that the kitchen was designed poorly and they tried to fix the mistakes. But I ended up with a lazy susan drawer that hit my stove, my shutter that would not open AND a huge gap in the cupboards above my stove that had to be filled with extra wood pieces. They advised us to call the manager of installations and complain about the designer. When we called the rep to complain he got very nervous he even came to our house to see the problem and told us he would get the installation guys to come back and fix it. The problems could not be fixed unless I reinstalled the entire kitchen which I was not willing to do b/c then I would have to get my granite re-done (a cost Lowes would not cover). When I tried to call the manager to complain I was put off constantly. I fought with them for WEEKS about this. They kept saying there was nothing they could do. THE manager BOB was very rude...he completely acted like I didn't matter. The fact that we spent $13,000 was irrelevant to him..it was like I was complaining about a lightbulb. I had to continously go in in person to speak to him because after a while he stopped taking my phone calls. I felt like I had to stalk him to get him to admit Lowes screwed up our kitchen and I was entitled to some compensation. After weeks of complaining and arguing he was willing to give me a $50 gift card and %40 off ONE item that had to do with my kitchen (excluding any big items). And to boot I couldn't even get the 40% of a package of potlights because they were to expensive! I was fuming! After all the money we spent, all the mistakes we got $50! Great way to value your customers! This company is HORRIBLE! They boast about thier customer service but they don't care. That rep and his buddy who tried to cover up our mess ended up getting fired after another rep told us they had messed up kitchens before. But of course BOB the manager would never admit to that. If you need a kitchen done DO NOT go to LOWES. My 4yr old could have designed me a better kitchen with a computer and a mouse! CUSTOMER SERVICE IS HORRIBLE! I had a 3month old at home and a toddler and finally gave up on trying to get any money back from Lowes. I just didn't have the time. But I am WARNING anyone who is thinking about getting anything installed or designed from Lowes to STAY AWAY! Go to a professional...because this company is anything but professional!
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2 comments
Anonymous
#421300

I'm installing a kitchen as we speak and the designer must have had a rubber tape measure

:p

Anonymous
#180408

Wow, I could have written this article! Going on 3 months without a kitchen because of a few backordered cabinets, and Lowe's doesn't know where they are.

No kitchen and the stuff from our kitchen and boxes of cabinets piled around our house.

But what does Lowe's care? They've already been paid.

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#193198 Review #193198 is a subjective opinion of poster.
Service
Lowes Installation

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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