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1 comment

I placed an order on dec 29. it was supposed to be delivered on jan 5.

it didn't happen. We called the customer service and also went to the store. We were told from both that the order was backordered and will be here on jan 13. and was told that will get a call the night before.

and again We didn't get it. I called customer service and the stores. different stories were told. one said order was not placed correctly and it has to be canceled.

well when We went to the store on jan 5, the order was clearly in the system. the other one said the order was backordered again and it will be delivered on jan 22. obviously they lied to the customers.

it was very frustrating . will never order it from lowes.

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Order processing issue.

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Anonymous
#1419593

You don't say what it was you ordered. In the case of appliances, the manufactures ship in a truck once a week.

If they are out of stock on an appliance scheduled for shipment the only notice a store gets is when the truck shows up with a packing list marked backordered. When the store calls the manufacturer for a new due date they will typically be told it will be on next weeks truck. The only way to know if this is true or not is to see if it shows up or is marked backordered again.

It's more frustrating for the store than the customer because they are in between a rock and a hard place. They look bad to the customer because they were giving due dates based on what they were told by the manufacturer.

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