I ordered a dishwasher on lowes.ca and the dishwasher showed as being in stock and available. I went ahead and paid for the dishwasher and completed the order with a pick up date scheduled for two daya later.
A day and a half later I get a call from lowes saying the item is not available anywhere in the province anymore ans they were cancelling my order and will issue a refund within two hours. Needless to say I was not impressed as the item was showing as available on their site when I paid for it. So either they dropped the ball on updating their site and inventory or they sold a product I paid for and then tried to cover for it. Pretty poor management and service.
On top of that, two days on and no refund has been issued on my credit card so I called lowes and was told by another rep that the first rep was wrong and it would take 5 business days for the refund to be processed.
So now I am stuck without a dishwasher I paid for or my money until lowes decides to send the money back and I can go buy my appliance from somewhere else. Needless to say I have no interest in dealing with lowes ever again.
Product or Service Mentioned: Lowes Credit Card.