When I place an order, I expect an update when the order is expected to ship/arrive. Lowes NEVER updates customers.
I have had to call on every single purchase I've made, carpet, wood floor, stove, refrigerator, stove hood/fan. NEVER does Lowes send update nor do they update their website to show tracking or shipping information. They have the WORST Customer Service of any retail store I've ever dealt with. As a matter of fact, I've resorted to driving to carpet manufacturers in Dalton, GA to avoid buying floor covering from Lowes ever again.
I've spent thousands (approximately $10,000+ with Lowes over the past 6 months) and never received so much as a Thank you for your business email. Lowes is off my radar on all future purchases.
Product or Service Mentioned: Lowes Shipping Service.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Lowes Cons: Customer service order update information.