Not resolved
3.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

When I place an order, I expect an update when the order is expected to ship/arrive. Lowes NEVER updates customers.

I have had to call on every single purchase I've made, carpet, wood floor, stove, refrigerator, stove hood/fan. NEVER does Lowes send update nor do they update their website to show tracking or shipping information. They have the WORST Customer Service of any retail store I've ever dealt with. As a matter of fact, I've resorted to driving to carpet manufacturers in Dalton, GA to avoid buying floor covering from Lowes ever again.

I've spent thousands (approximately $10,000+ with Lowes over the past 6 months) and never received so much as a Thank you for your business email. Lowes is off my radar on all future purchases.

Product or Service Mentioned: Lowes Shipping Service.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Lowes Cons: Customer service order update information.

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SpiritedJavanRhinoceros
#1553302

Yes. Horrible don't care at all!

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