Today I ordered a spiral Christmas tree online to be picked up at Bloomfield, CT Lowes. I clocked out of work and drove 1/2 hour to pick it up only for them to tell me they did not have it.
After coming back to the office I tried to order it again and YES it would let me. When I asked at the desk how this could happen she told me it does sometimes. What kind of an answer is that??? I AM SO ANGRY and proceeded to contact the Customer Service Department, who called the store it even indicated online where the item was located.
I do not understand how this could happen. For your information the order number 344528632, I look forward to hearing from you.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Order processing issue.
Preferred solution: Deliver product or service ordered.