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Lowes in Roseburg, Oregon - Customer service Lies !!

1.0
Details
Don't lie to me and tell me my order is ready to be picked up and then when I get there tell me it hasn't even been shipped yet. Employees being deceitful and lying to customers is never a good idea if you want to stay in business. Very lame.
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Review
#1668465 Review #1668465 is a subjective opinion of poster.
Cons
  • I will go to home depot from now on
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
Tags
  • Customer Service Totally Sucks
2.0
Details
I had Lowes design my kitchen cabinets for a new build. Last week I called to get a date for a measure prior to the install. I never heard back. I called Monday and was told the kitchen cabinet person was off work and to call Tues. I called Tuesday and no answer, left...
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Review
#1624025 Review #1624025 is a subjective opinion of poster.
Pros
  • Kitchen design person was knowledgable
  • Variety of products
Cons
  • He doesnt get back to you at all
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Incrediblely Poor Communication
1.0
Details
We went to wood village Lowe’s because we needed help with our screen. We were told to go to isle 47. When we went to the desk on isle 47 the worker would not get out of his chair to help. He just told us to go to isle 47. Then we went back once we could not find what...
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2 comments
Anonymous
#1711939

There may be a number of reasons he didn't get up and help you. Perhaps he had a disability that kept him from walking the aisles.

It's also possible the screen was handled by a different department and he paged someone from that department to help you.

Do you go into a grocery store and expect the person stocking produce to get you a steak out of the meat case? If you really want service you should shop a local hardware store like ACE rather than a big box store.

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Review
#1576847 Review #1576847 is a subjective opinion of poster.
Cons
  • Customer service - sub contrctor - corp head robert niblok
Reason of review
Poor customer service
Picked out tile and carpet at Lowes. We installed the tile ourselves but when it came time for the carpet install that's where they list me to Home Depot. Wished we gave Home Depot all our money. The installer called to schedule measurements. I let him know we don't...
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2 comments
Anonymous
#1651187

RIGHT! Go to Home Depot!

No one on this site is going to fall for THAT one ! Read the Home depot complaints sometime.

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Review
#1480336 Review #1480336 is a subjective opinion of poster.
Reason of review
Poor customer service
2.6
Details
Made an appointment for bathroom remodel. Designer emailed and said she wanted to introduce self. I was impressed. She said that their procedure has changed and that the first visit would be at the clients home instead of the store. The interior designer showed up as...
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2 comments
Anonymous
#1629524

Consider yourself lucky that they ended the program before your project got started. Otherwise you would have really been stuck in a nightmare.

My advice would be DON’T go to Home Depot either. Do some research and find a good, reputable local contractor.

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Review
#1445978 Review #1445978 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
Went to Lowes with a printout from their website of the bbq that I wanted to purchase. The guy in the bbq department told me to go to customer service to make the purchase. The guy there told me that he cannot do that and to go back to the bbq area. Couldn't find...
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Review
#1315619 Review #1315619 is a subjective opinion of poster.
Reason of review
Poor customer service
1.8
Details
Have 420 sf of carpeting I needed done. Lowe’s quoted me $1,700 for the carpet and pad I wanted. They measured for 560sf and when I contacted them to tell them they measured wrong, they said the installer needs at least 2 extra inches on every side to install and that...
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5 comments
Anonymous
#1513631

You don't seem to understand how carpet is sold or installed. Carpet comes in 12' or 15' widths.

lets say you had an 8x10 area to carpet. that would be 80 square feet. Their quote would have been for 96 square feet (an 8' x 12') piece of carpet.

You will have an 8' x 2' scrap. Unless you rooms are exactly 12' or 15' wide and perfectly square you are going to have waste when you install carpet.

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Review
#1295392 Review #1295392 is a subjective opinion of poster.
Reason of review
Poor customer service
3.5
Details
I purchased 40 volt lawn last spring for a project this spring ( new Lawn ) only to find out it takes two 40 volt 4 amp. batteries to make the mover work ... in the box this spring I find One 40 volt 4 amp battery and one 40 volt 2 amp. battery, these batteries fit the...
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Review
#1231942 Review #1231942 is a subjective opinion of poster.
Cons
  • Change battery buy new equipment instead of just batteries
Reason of review
changing batteries after being told they would not change at all>
Tags
  • Battery Issue
5.0
Details
They helped us with all our needs, also when we purchased our fridge and washer and dryer they have veterans discount for those who have served. They take the time to help the community when they can and also usually have friendly workers who ask if help is needed. I...
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Review
#1107083 Review #1107083 is a subjective opinion of poster.
Pros
  • How helpful they were
Reason of review
Good customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
1.6
Details
On or about 9/15/17, went in to the Wood Village, OR store to get some bark mulch that was on sale. Was told they were completely out and don't issue rain checks. The ad just came out and still has time on it so why not a raincheck ? really poor customer service ...I...
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4 comments
Anonymous
#1370988

no raincheck prob cuz dirt is seasonal & they werent gettin any more

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Review
#1102070 Review #1102070 is a subjective opinion of poster.
Cons
  • Product out and no rain checks issued
Reason of review
Poor customer service
Loss
$20
Preferred solution
offer rain checks when you have early outages on product