Update by user Jul 22, 2017
I consider this situation half resolved. I went in the store to get my money back.
I got one of the two purchases refunded and I am still waiting for the other one to show up on my card.
This clownish operation would never happen at Home Depot I know since they have a dedicated team to resolve these things way before they get this far. Will update.
Original review posted by user Jul 19, 2017
I have never been treated this way by any business. I cannot believe how poorly your operation functions.
Contrary to the email I received telling me my chairs have been delivered, they have not. One Monday I went to the store in Union NJ to find out why? What it the problem? Why can none of your staff figure this out?
I took Sean by the hand, led him over to the two boxes of chairs he had in stock ( I only need one of the boxes ). He made some kind of note, talked to Sly, came back to me and told me they would pick up the incorrect order on Monday and leave the correct order. But I would have to pay for the chairs AGAIN! since something was delivered to my house lol.
OK, I did it figuring I will get a refund in a few days. Now though you have over $700.00 of mine and I have nothing since you picked up the incorrect delivery but left no replacement. I have been trying to call the store, all day yesterday but could not speak with anybody. I kept getting hung up on or ignored.
The people you hire should not be allowed near your telephone. They represent your company very poorly. I called the store today around noon and spoke to Jonathan in delivery. Sean was not in.
He said he cannot get it to me today. I told him that is unacceptable. I asked to speak to the store manager. Not in.
I spoke to, I think she said Vanessa. I am not sure. Her language and speaking skills could not coherently convey her name in an understandable way even after asking her to speak clearly. She seems to say the same thing as Jonathan, it cannot be done today.
That is unacceptable. Tomorrow will mark the 30th day since I placed the order for an in stock item on June 30th. I have been lied to by store staff numerous times. I do not have it yet and you are holding twice the original purchase price.
If you think just writing this little diatribe is somehow therapeutic and I am done venting, you do not know me. I am taking your clown show on the road. You know what happens when you do right by a customer? Nothing.
They go about their business because things went as they should. When you burn a customer, what does he do? He goes out of his way to inform at least 10 people of what happened. I suggest you get your store in line.
Have someone load the box into a truck and send it to my house. Today. Within hours.
NOT tomorrow! ENOUGH!!
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $700.
Preferred solution: Deliver product or service ordered.
Lowes Pros: Products.
Lowes Cons: Poor follow through with orders.