Reseda, California
Not resolved
1 comment

We ordered a door from the Lowe's in Mission Valley in San Diego.

The door arrived and the installer did his job. Unfortunately when the home owner came home she found that it was incorrect. Now we have to go through the hassle of reordering it.

The Pella door that came in 4 weeks later was the same as the one we originally got. The Pella "Rep" said he knew it when he went to pick it up.

So he took photos of the door to show them what NOT to do. Now we have to wait another 2 weeks to get a third door.

We have been through this before with Lowe's when we ordered cabinets, so we know we are in for a fight.

For some reason they just do not communicate with the factory. The Pella "Rep" was courteous when he arrived the first time to look over the door and made copious notes.

For whatever reason Pella did not follow his notes. They just shipped another door that was manufactured just like the first one.

We are giving them the two weeks. If they do not deliver our door on that day we are removing the door and casing and taking it back to the store ourselves for a refund and getting a door from someone else.

I can't wait to see the look on their faces when we walk into their store with a door and want our money back.

We're done with Lowe's. No more. We are going to get everything at Home Depot or the new True Value hardware store that went in near Clairemont Square.

Lowe's - You are horrible. You may be in the top 50 in the Fortune 500 but you are in the bottom 50 when it comes to customer service and integrity. You lost a 2 to 3 thousand dollar per year customer.

You will never again have the pleasure of taking our money.

To Lowe's shoppers - Be tough and do what we did. By allowing them too much time to try to fix problems they hope that you as a customer will give up and go away. Being tough is the only way to get them to change.

Monetary Loss: $900.

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We bought a fiberglass Pella entry door to the tune of a just under $4000. (from a Pella store).

Because of the style had to get the mahogany woodgrain. Well much to our surprise when the door was delivered it had a pink color to it. Long story short the gel stain would not cover the pink, so after going around with Pella they had someone come out and stain the door for us to hide the RED appearance. Now we have a 4000.

dollar entry door that looks painted brown! Pella did not offer to refund any money, take the door back, did not apologize that we were not informed of color, and the salesman had no idea they came tinted pink! Pella does not stand behind their product or care about the customer satisfaction.

Would not ever buy another Pella product nor recommend them. Buyers beware!