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Lowes responded with a contractor and their window department manager for an inspection of all the windows(from the inside). They did not look from the frame of the window outside. Right now they are planning to come back in May once the WI weather has warmed up to caulk the windows in channels that they feel the beetles are entering through. My understanding is that some of these channels are meant to be for drainage?

I continue to suck up a swarm of beetles each day as the sun warms the east and southern exterior windows.....

Am hopeful this will 'help' the problem but will wait and see.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

I liked: That staff came out to look at the windows.

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