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Lowes in Pittsburgh, Pennsylvania - Heartland Shed

2.7
Details
Lowes - Heartland Shed
I couldn't agree with the other review more. Working with Lowes and Heartland has been *** Lowes charged us for the work prior to it being done. The installer canceled several times. The manager came out and promised us a free ramp installation for our hassle, but he never gave the installer the material. When we called abouy the ramp, they scheduled a time to come and did not show. I also just found a nail sticking through the door. In addition, the rood on the shed leaks.
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Review
#1304130 Review #1304130 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
Why do the window shades people leave at 7 when the store is opened until 10? And by though they tell you they leave at 7 it is actually 6:30. There is one person covering all of electrical and plumbing. Where is the customer service?
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1 comment
Anonymous
#1515749

You are shopping at a big box store. You shouldn't expect a lot of service from a big box store.

The bottom line comes above everything else in a publicly traded big box store. The easiest way to cut expenses is to cut payroll.

During the slower time of the day they will cut to a bare minimum of employees in the store. If you want great customer service go to a local store.

Review
#1299434 Review #1299434 is a subjective opinion of poster.
Reason of review
Poor customer service
I worked at lowes in willow gro e, pa under hostile work conditions. I was injured there, called racist names, and other. While there two garden store cashiers were sharing customer information and talki g about a party of {{Redacted}}. Customers were made fun of...
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1 comment
Anonymous
#1510722

Did you report this to the corporate office? I would.

they have a process for sensitive issues dealing with racism and harassment. Customer or employee...

no one should have to put up with that. Not saying that it could possibly resolve your issue, but it would be documented so if it is sent to the CEO they will be in trouble.

Review
#1280860 Review #1280860 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
2.5
Details
I worked at lowes a very short time. While there i wzs injured. No help wirh it. Instead was called fat and lazy for being injured. While there i saw customers personal info shared. Customers degraded and made fun of. Willow Grove, pa lowes. A horri le place
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1 comment
Anonymous
#1495033

This complaint is difficult to read due to the spelling and grammar mistakes.What personal information was shared for you to state that a crime was committed?Was the personal information shared by consent or the other way around?Did you file a report due to your being injured on the job?Who called you fat and lazy?Who made fun of you?

Review
#1273725 Review #1273725 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
1.0
Details
I purchased all my appliances easton Lowes store May 29 2016 with 5 years protection plan. About a month ago my washer broken and I called Lowes service dep. and they sent a service technician he looked my washer and he sad your washer has big issue but do not worry...
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3 comments
Anonymous
#1494574

Must be some doozie of a washer to be worth $8,000. Yes, you have a frustrating situation and I agree their service in this situation is poor.

At this point, stop calling them. Send a complaint via overnight registered mail. Include your receipts and even pictures of the washer including one of the tag with model and serial numbers keeping copies of everything you send.

A paper trail will help prove your case if you end up taking them to court and they know it. You have no way of proving you have mad phone calls, what was said or who you talked to.

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Review
#1272590 Review #1272590 is a subjective opinion of poster.
Pros
  • Disaster
Reason of review
Warranty issue
Loss
$8000
2.7
Details
Lowe’s seems to only employ condescending {{Redacted}} I asked to see the refrigerator water filters, you know, point me in the right direction, when old retiree that apparently didn’t save for retirement and now has to work asked what make and model. I replied I...
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2 comments
Anonymous
#1493101

You'd be surprised how many {{REDACTED}} buy the wrong product, tear the package apart and return that filter they knew was the right one when they saw it. They did the correct thing by asking what make and model you had so they could get you the correct filter. Seems like they were there to be helpful but you were being the *** in not appreciating what they were trying to do for you.

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Review
#1270298 Review #1270298 is a subjective opinion of poster.
Reason of review
Poor customer service
Lowes - $8000.00 Heating/AC Not Happy!
Lowes - $8000.00 Heating/AC Not Happy!
Heating/AC unit installed by Monk's through Lowe's contract about 10/14. AC worked fine in beginning but now runs almost continuously without providing much in the way of cooling. Takes all day to bring temp down to 74 and seems to run slower, less efficient at night....
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2 comments
Anonymous
#1490806

Chances are very good that the original installer doesn't work for Lowe's anymore and is not responsible for it. The box stores go through installers like crazy because the installers eventually figure out that they are making about half as much money working through the box stores as they would if they weren't. They actually end up making about 40% of what they could because the box stores end up taking the rest for themselves.

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Review
#1267297 Review #1267297 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$7966
Preferred solution
Let the company propose a solution
1.3
Details
BC Stone installed a quartz countertop Look good but when I had someone try to install the dishwasher the opening was 24" at the bottom and 23 3/4" at the top of the dishwasher space A dishwasher needs at least 23 7\8" which is a tight fit. What happened is the 30"...
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Review
#1265298 Review #1265298 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
On 4/4/18 ordered and paid for carpet and installation Several weeks later carpet came in and 2 guys came out to install We cleared room and they put down tack strips on steps and room They then discovered carpet was defective They called someone and then came back...
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2 comments
Anonymous
#1508438

Lowe's terrible customer service. They refer you to installation dept. Do not buy carpet from Lowe's.

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Review
#1250296 Review #1250296 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction

Lowes in Mill Hall, Pennsylvania - Vinyl fence rip off

2.3
Details
BOUGHT A VINYL FENCE FROM LOWES IN MILL HALL PA 1 1/2 YEARS AGO. WIND BLEW OUT ONE SECTION LAST WEEK AND LOWES WON'T FIX IT SINCE LABOR IS ONLY WARRANTED FOR A YEAR. WHAT A LOAD OF CRAP FOR WHAT I PAID !! CALLED FENCING COMPANY AND THEY WON'T FIX IT, NOT THEIR FAULT !! LOWES SUCKS !!!
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Review
#1250086 Review #1250086 is a subjective opinion of poster.
Reason of review
Bad quality