State: Pennsylvania Clear all filters (213 of 4838 reviews match)
filters
State:
City:
Show
Product:
Show
2.0
Details
LOWE'S sucks! had a deck installed in 2011. it has been falling apart ever since, split boards, separated areas on railing, spindles bent, the hanger brackets that support the deck underneath have separated near the entry door. boards not cut even. several steps had to...
View full review
1 comment
h.kitchener
#1541960

Your problem was in having Lowe's or any big box retailer install the deck. They don't use the most competent contractors at these stores.

The other problem was in actually installing a deck----nice to look at for the first year, but then it starts falling apart and needs maintenance, etc. An all around pain in the backside.

Review
#1332312 Review #1332312 is a subjective opinion of poster.
Product
Cons
  • How they screwed us over on our deck
Reason of review
Damaged or defective
Preferred solution
that Lowe's do the repairs at no cost to me.
Tags
  • Non Responsive To Repair Requests
3.2
Details
We purchased a Samsung kitchen appliance suite back in June of 2017. There was a $300 rebate offer, which we qualified for. After two months of waiting for the rebate, we called them multiple times and were told it was being processed. We checked on line and it says it...
View full review
3 comments
Anonymous
#1576008

They did the same thing to us. Once we got a physical card it was bogus! I will never buy another product from them again.

View more comments
Review
#1200798 Review #1200798 is a subjective opinion of poster.
Cons
  • Rebate card arrived and was expired
Reason of review
Rebate is a scam
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • rebate rip off
  • Rebate Failure
  • Rebate Program
1.0
Details
I purchased all my appliances easton Lowes store May 29 2016 with 5 years protection plan. About a month ago my washer broken and I called Lowes service dep. and they sent a service technician he looked my washer and he sad your washer has big issue but do not worry...
View full review
3 comments
Anonymous
#1494574

Must be some doozie of a washer to be worth $8,000. Yes, you have a frustrating situation and I agree their service in this situation is poor.

At this point, stop calling them. Send a complaint via overnight registered mail. Include your receipts and even pictures of the washer including one of the tag with model and serial numbers keeping copies of everything you send.

A paper trail will help prove your case if you end up taking them to court and they know it. You have no way of proving you have mad phone calls, what was said or who you talked to.

View more comments
Review
#1272590 Review #1272590 is a subjective opinion of poster.
Pros
  • Disaster
Reason of review
Warranty issue
Loss
$8000
1.8
Details

Update by user Sep 05, 2018

Went in to pay bill, where do they find these surly people? If I hated my job, you can be certain I'd find another. I have not been contacted, I will pay this off and as long as there are still Home Depot's or True Value, I do not need to patronize an operation that...

View full review
8 comments
Anonymous
#1539994

I did try to call the store manager, was put on hold repeatedly for almost one hour. No accountability.

View more comments
Review
#1322973 Review #1322973 is a subjective opinion of poster.
Cons
  • Ignorant employees
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Long story short....ordered 4 new kitchen appliances during their Black Friday event. We were told early January delivery. It's now mid February and we have been informed that delivery to the store will be late March. Seriously? 4 months? Communication has been...
View full review
2 comments
Anonymous
#1645398

The problem probably isn't with Lowes but with the manufacturer. I'd be willing to bet the appliances you purchased were either LG or Samsung.

When Lowes give you an expected delivery date it is based on what the manufacturer tells them. If the manufacturers United States warehouses run out of stock new product has to be ordered from their plants in Korea. If there are none in stock in Korea new production has to be scheduled which can take months. Once produced the would be put on a ship to the US to be delivered to the manufacturers US warehouses and then to the store.

This process alone can take a month or more.

As you say, to make a long story short, blame the manufacturer. If you want appliances right away purchase models IN STOCK at the store you are buying from, not ordered from the manufacturer.

View more comments
Review
#1471550 Review #1471550 is a subjective opinion of poster.
1.0
Details
Lost over 300 in frozen and perishable food. Manager of Morgantown lowes couldn't care less. Kinda of a *** to us.
View full review
1 comment
Anonymous
#1592159

You leave out a lot of detail. Exactly how did you loose $300 in frozen food?

What was the reason for the delay? Was it because the manufacturer didn't deliver the refrigerator to them when it was due?

If you need an appliance urgently make sure it is in stock at the location you are purchasing it from and ready for delivery. If it isn't there is always a chance for a delay in delivery.

Review
#1393384 Review #1393384 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Bethlehem, Pennsylvania - The old bait and switch

1.0
Details
I have 3 lowes stores within 15 mi of me. One had Char-Broil grill for $199.99 but sold out, they sent me to another lowes because they had 4 in stock got there and they had 1 left that was damaged but still 199.99. Drove to another lowes that had 1 in stock but they priced it at 799.00 and wouldn’t honor the other stores prices. So they do price matching but they don’t price match there own prices? I’ll now shop at Home Depot.
View full review
Review
#1339417 Review #1339417 is a subjective opinion of poster.
Reason of review
Pricing issue
1.3
Details
BC Stone installed a quartz countertop Look good but when I had someone try to install the dishwasher the opening was 24" at the bottom and 23 3/4" at the top of the dishwasher space A dishwasher needs at least 23 7\8" which is a tight fit. What happened is the 30"...
View full review
Review
#1265298 Review #1265298 is a subjective opinion of poster.
Reason of review
Bad quality
2.0
Details
Why do the window shades people leave at 7 when the store is opened until 10? And by though they tell you they leave at 7 it is actually 6:30. There is one person covering all of electrical and plumbing. Where is the customer service?
View full review
1 comment
Anonymous
#1515749

You are shopping at a big box store. You shouldn't expect a lot of service from a big box store.

The bottom line comes above everything else in a publicly traded big box store. The easiest way to cut expenses is to cut payroll.

During the slower time of the day they will cut to a bare minimum of employees in the store. If you want great customer service go to a local store.

Review
#1299434 Review #1299434 is a subjective opinion of poster.
Reason of review
Poor customer service
2.5
Details
I worked at lowes a very short time. While there i wzs injured. No help wirh it. Instead was called fat and lazy for being injured. While there i saw customers personal info shared. Customers degraded and made fun of. Willow Grove, pa lowes. A horri le place
View full review
1 comment
Anonymous
#1495033

This complaint is difficult to read due to the spelling and grammar mistakes.What personal information was shared for you to state that a crime was committed?Was the personal information shared by consent or the other way around?Did you file a report due to your being injured on the job?Who called you fat and lazy?Who made fun of you?

Review
#1273725 Review #1273725 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application