State: Pennsylvania Clear all filters (212 of 4840 reviews match)
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1.6
Details
I had lowes of scott township put a kitchen floor in. After 3 months i noticed bubbles. I called it took 3 months to have them put in a new floor. Had no clue why this happened. Well a couple of months after this one was installed it happened again but worse!! I called...
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Review
#1118728 Review #1118728 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Pottstown, Pennsylvania - DO NOT USE THIS COMPANY for REMODELS

1.2
Details
Spent over $30,000 on bathroom remodel. Installer did not install shower floor or bathroom floor correctly. Damaged grout. Contacted Lowes they have not followed up with a fix. Lowes will not call us back.
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Review
#1100743 Review #1100743 is a subjective opinion of poster.
Reason of review
Bad quality
2.6
Details
Home improvements? Haha....joke....youre "sale specialist" and i use that lightly", is unimformed, scatterbrained, and after a commission. We were spending tons of money ( flipping a house).. you guessed it, not now.....take the time, screen and train your...
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1 comment
Anonymous
#1360657

Fist and foremost, Lowe's Sales Specialist's have not earned commissions since 2011.

Secondly, they have seen and 16% pay reduction over the last five years...

forcing most "qualified / seasoned" individual to work in a specific trade field and no longer in the stores.

Sadly, the staff is very poorly trained, but please remember this is rarely that associates fault.

They are hired, and thrown out to the floor to deal with flippers and contractors...

or DIYers, who come into Home Improvement stores looking for professional grade knowledge and code information due to them not wanting to pay for a "professional" to do it for them.

Lowe's CEO gave himself a 14 million dollar bonus this year, also along side a new sales bonus system that makes it nearly impossible for the "little guys" on the ground to receive any sort of financial bonus for there hard work.

Review
#1083670 Review #1083670 is a subjective opinion of poster.
Reason of review
Poor customer service
Lowes did not contact me as to when they would be delivering my refrigerator and I was not home to receive it. Then they could not tell me a delivery time for the following day. Now I'm stuck wasting another day waiting for them.
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1 comment
Anonymous
#1362751

How are you wasting "another" day waiting for them? You claim they didn't tell you when they were going to make your delivery (very doubtful, they have always set a day and am or pm when I have had deliveries) so you obviously weren't sitting around waiting for them wasting a day. How can you say you will be wasting another day?

Review
#1083139 Review #1083139 is a subjective opinion of poster.
Reason of review
Poor customer service
3.2
Details
Went to lowes Johnstown, Pa. today to purchase 10 bags of red mulch. I entered the garden center to purchase and because it was going to storm. They closed the doors to that department. I asked the person who was closing the door if I could still get mulch and could...
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5 comments
Anonymous
#1355838

If there is a storm coming why are you shopping for things in the yard anyway. You can bet they are busy making sure products that can be damaged by the storm are undercover and protected.

They are closing doors and other precautions in preparation for the storm. Seems like your expectations are somewhat unreasonable considering the pending weather.

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Review
#1080656 Review #1080656 is a subjective opinion of poster.
Reason of review
Poor customer service
2.3
Details
During this recent summer 2017 I purchased a microwave range online with an in store pick up. When I arrived at Lowes to pick up my items, I was told that my order was canceled, but the money was withdrawn from my account. A week later I ordered floor tile the same...
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2 comments
Anonymous
#1353411

Stop ordering online. Lowe's corporate is deluded into thinking they will someday compete with Amazon but their inventory numbers are too sketchy to ever be a real competitor.

You will never have a faster or more convenient experience by shopping online.

Just go to the store and pick out your own stuff. You may have to wait in line forever because there are never any registers open, but at least you'll only be charged for the things in your cart.

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Review
#1077749 Review #1077749 is a subjective opinion of poster.
Cons
  • When rep did help it was like it was a chore to do their job
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
some type of discount compensation
Resolved
2.0
Details

Update by user Jul 22, 2017

Fridge was delivered just before 9pm on 7/21/17. One day after delivery date.

I was told several delivery drivers and a manager quit so most deliveries are being rescheduled. Had they at least called me and explained rather than not call/not show at all I would of been...

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Review
#1077074 Review #1077074 is a subjective opinion of poster.
Cons
  • Lack of calling us to confirm or change delivery
  • Lack of delivering product i paid for
Reason of review
Delivery issue, poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
My refrigerator went out while I was out of town, returned home to a horrible smelling house because my fridge stop work. This is 14 months into a extended warranty contract. When I called the Sunday following this discovery, their system was down and I had to wait and...
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3 comments
dj1506
#1350093

I hear you. Lowe's is horrible.

Dont use Lowes or Chris George of Alabama Dream Homes! This is the slowest, lowest quality, and most stressful install company we have ever used. The contracts with Lowe's to install siding and a deck were signed on March 2, 2017. We were told that the siding would be completed in two weeks and the deck project would be completed in a similar timeframe.

We have had to deal with multiple problems and difficulties with quality and timing of work, and the conduct of Lowe's or Alabama Dream Homes.

The problems include:

The subcontractor Alabama Dream Homes selected by Lowe's attempted to perform various portions of the work in a manner that did not comply with applicable city building codes, and we and/or the City of Opelika, Alabama were required to insist that building codes be followed.

Alabama Dream Homes also did not obtain building permits as required by the City of Opelika, until forced to do so at our insistence; various shortcuts and/or improper materials were used on the project, requiring us to have to insist that the substandard work be remedied, and in some cases, the substandard work is still not remedied. Many of the main screws attaching the deck to the house were not even touching the house, since they tried to cover damaged wood. And this deck is about ten feet off the ground! I have video of Chris George playing with one of our security cameras, probably to disable them so we could not see the bad work he does.

Boxes, empty food bags, drinks and other trash has been repeatedly left in our yard.

Ladders, trailers and other construction materials or equipment left in the yard for weeks; and most notably, Lowe's and/or Alabama Dream Homes have continued to delay and the project still has not been completed, as of July 13th, 2017. We have complained to corporate Lowes for weeks, but they are not able to help much and Lowes has shown no willingness to provide any type of refund or compensation.

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Review
#1072595 Review #1072595 is a subjective opinion of poster.
Cons
  • Rude executive associate
  • Disinterest on the part of lowes employees
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
1.0
Details
The customer service center is a joke!! I bought a Frigidaire refrigerator 6 months ago and the finish is coming off the front of it. The customer service rep told me it's cosmetic and not covered. I asked her how can that be?? It's a defect, not cosmetic!! Then, she...
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1 comment
Anonymous
#1306228

Read your warranty. Lowe's to start with is very up front about warranty.

You get a 30 day no questions asked return on major appliances due to defect. You get 7 days if you simply do not like the product. Anything above and beyond the 30 days goes back to the manufacturer. You may not like that but how can you expect a retailer to be held responsible for a manufacturers warranty.

Would you take a 6 month old car back to a dealer and expect them to pay for a paint job? No you would not you would take it to them and they would submit a warranty claim against the maker. You think because you buy something at Lowe's they have to cover a problem six months after purchase?

Then you get on line and squeak like a rat stuck in a trap because you are too *** to read the warranty book? You should be banned from buying anything.

Review
#1023339 Review #1023339 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Quality of the product
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Let the company propose a solution

Lowes in Pittsburgh, Pennsylvania - Lowe's online Order

1.3
Details
I have ordered washer & Dryer online, I placed the order based on the availability from the local store. The local store calls me at the end of the day saying they do not have the Dryer in stock. If they do not have something in stock why would they even commit the order? the lady from the store says their stocking levels which shows online are not up to date and delayed by would days. Really??? why would they even entertain the online ordering system for the customers??? They simply called me and say that they are cancelling my order, they did not even check to see if the item is available in other stores. Really sucks !!! Order#328476819
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Review
#958573 Review #958573 is a subjective opinion of poster.
Pros
  • Would rate zero stars if i could
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution