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2.4
Details
We were in local Lowe's in Mechanicsburg Pa STORE # 2223 on Saturday We were getting supplies to replace a porch roof, my husband and I were in the back left corner of the store talking about other materials we needed when I heard a noise and jumped...... It was a...
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3 comments
Anonymous
#1243433

Was a a Lowes this morning. Weekends at these home improvement stores is crazy.

Everyone has their dog. I saw at least 6 small children running around. Dad to stop many times to avoid running into one. No parents in site.

These wanna be's

Watch tv, then think they are now builders!

The store part should be on these shows, so people don't think

That its Macy's.

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Review
#957058 Review #957058 is a subjective opinion of poster.
Cons
  • Being treated like my life does not matter
Reason of review
Dangerous environment
2.9
Details
Ordered a built in oven on line. Picked up at store and had it installed by electrician. $180. Defective so had to return it. Expressed my problem with paying installation cost and oven was no good and that i would have to pay this again for replacement oven. Told...
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1 comment
Anonymous
#1235949

Why didn't you just use the manufacturer warranty and have a service shop come out and fix it? There would have been no-charge, it would have been done faster and you wouldn't be paying for a second installation.

Review
#948294 Review #948294 is a subjective opinion of poster.
Reason of review
Poor customer service
2.6
Details
Do Not Trust that any of the staff have any knowledge whatsoever. I visited Lowe's to get a entrance electric cable for 150 AMP service and the man that said he knew the one I needed sold me a cable 3 sizes smaller than required. I looked it up to be sure and found...
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2 comments
Anonymous
#1258769

These company's hire knowledgable people when they first open. Then when they get on their feet they get rid of the clerks who have knowledge and hire young minamum wage people.

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Review
#944917 Review #944917 is a subjective opinion of poster.
Cons
  • Sold incorrect product
Reason of review
Poor customer service
I went to Lowe's yesterday with one specific item I needed, plus I was going to use the balance on my gift card to buy tools. Before leaving home, I checked on line to make sure they had the item I needed in stock and it showed several in stock at the store I use. When...
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1 comment
Anonymous
#1232001

The only inventory you can trust is calling the store and having someone go see what is on the shelf. There are too many ways inventory can be off.

Keep in mind that the information in the computer is only as accurate as what the HUMANS entering information enter. HUMANS are known from time to time to make a mistake. The wrong quantity being received may have been entered as well as the quantity being sold.

And of course there are shoplifters and the computers can't keep track of theft until product is noticed missing and new counts are entered by a HUMAN. Sure, it sounds easy to keep track of inventory but most people aren't a perfect as you seem to be and make mistakes, whether they be data entry or breaking the law and taking product off the shelf without paying for it.

Review
#942988 Review #942988 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Edwardsville, Pennsylvania - Rented bissell

i rented a bissell to do a job 1)it was dirty i cleaned it in front the girl there and she still changed me 20.00 cleaning fee 2)it was broke got it to the job it spit water all over the walls i had to pay for the walls to be cleaned i had to clean the hole wall not just were the water spit took over 2hours so took it back to the store told the guy what had happen he gave me back the rent fee but not the 20.00 cleaning fee for the bissell so i'm out 20.00 plus 2 hour lobor fee thanks alot for nothing i will never rent a bissell from lowes again you should check them when they come back thanks jakoonrad@yahoo.com joe koonrad 94 e.luzerne ave edwardsville pa 19704
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Review
#942935 Review #942935 is a subjective opinion of poster.
Reason of review
Damaged or defective

Lowes in Ambridge, Pennsylvania - Service after the sales.....

I too as mentioned by a previous review, could have lived in Lowes. Unfortunately, after I had new windows, central air and carpeting installed in my mother's home, we had an issue with the carpeting. The front door needed to be custom built. When installing the door, the kick plate ended with being an inch from the carpeting, leaving a gap. I was more than willing to pay for the repair, however, after contacting them several times (each time calling I needed to retell the issue in spite of being told it would be recorded on their computer.) I have come to the conclusion that once Lowes receives your money, you are on your own after that. In addition, I once recommended to my local Lowes to install a computer kiosk where a customer could type what they were looking for and where it was in the store. The associate told me I could check the web site to determine if what I wanted was in stock. I asked if the site listed where it was in the store. They replied, "Well, no."
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Review
#935321 Review #935321 is a subjective opinion of poster.
Reason of review
Poor customer service

Short Review on October 03, 2016

Went to Johnstown Pa Lowes had to deal with Dave in hardware he should find a new job what a *** and i like Lowes enough said.
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Review
#930272 Review #930272 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
We spoke to the installer and someone at lowes who said we had to be there for window install. My bf *** work and loses sick time and pay. Then it rains and last minute while he is on the way there and stuck in traffic, they call and say cant put in window. It is an...
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1 comment
Anonymous
#1220316

But were they nasty?

Review
#925296 Review #925296 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$427
Preferred solution
Price reduction

Lowes in Temple, Pennsylvania - Horrible management team

1.2
Details
I've shopped this store for years, in the past 8 months the Vincennes,Indiana store has gone straight to ***. People are being bullied by the store manager & by his assistants. Longtime employees are being pushed out. The 'older' employees are having hours drastically cut. People being fired after they have had a health issue. Not to mention the management staff stalks the employees thru social media. Then there's that fact that this store is built on a TOXIC land. About 13 women have had miscarriages or still born babies. I hope there will be a massive lawsuit started against Lowe's & especially against this store manager Martin Wagner is his name. I will continue to complain till something is done about this. You should be ashamed.
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Review
#916833 Review #916833 is a subjective opinion of poster.
Cons
  • Staff incompetent
  • Management
Reason of review
Poor customer service
2.2
Details

Update by user Aug 05, 2016

I put $250 in the review but when I look at my receipt, the lawn mower was $318

Original review posted by user Aug 05, 2016

My experience with Lowes' warranty or lack thereof left me irate and frustrated. When I bought the warranty the MANAGER told me I get a free oil change on my lawn mower every year. NOT TRUE....
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Review
#895384 Review #895384 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$318
Preferred solution
Let the company propose a solution