State: Pennsylvania Clear all filters (214 of 4916 reviews match)
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Lowes review in Wilkes-Barre Township, Pennsylvania: Terrible service

Worst customer service ever. The window people do not talk to their installers.
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Review
#1721325 Review #1721325 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Lowes review in Richland, Pennsylvania: Preventative Maintenance Reimbursement Agreement

I purchased a lawn tractor with the above Preventative Agreement. The store employee said the oil and filter which needs to be changed after the first 10 hours would be reimbursed after filling and submitting the proper forms. This was done and I was told that the oil and filter are not covered under the agreement. If this happened to you contact the store manager about reimbursement.
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Review
#1705984 Review #1705984 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Reason of review
Not as described/ advertised
Preferred solution
Inform store managers and employees not to make claims not covered by this agreement.
3.6
Details

Update by user Nov 09

Lowes helped push LG into getting a repair person out here. They were in touch to make sure it was completed.

That's about it. I have always bought from privately owned Appliance stores who care about what they sell and I will return to this practice!

Update by user Nov 09

Lowes did respond...

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2 comments
Anonymous
#1759918

You purchased a product that has a manufacturers warranty. If you would bother reading the warranty you would find that the manufacturer will REPAIR the refrigerator not replace it.

It will also tell you to contact the manufacturer for that repair, not the retail store.

It doesn't matter where you bought it, you won't find any retail store that is going to give you a refund on a 3 month old refrigerator. Your expectations are totally unrealistic.

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Resolved
Review
#1675731 Review #1675731 is a subjective opinion of poster.
Cons
  • Failure to meet commitments
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Full refund

Lowes review in Hanover, Pennsylvania: Three times looking for great stuff no luck I'll be going to home------for my shopping

2.2
Details
Three different times I tried to look up great stuff couldn't find the product, can't tell how long I spent looking . lucky for me l live near hanover,pa. Guess who is next door, yep you guessed it.home--------.
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1 comment
Anonymous
#1751511

You are in a big store. Did you bother asking anyone where it is stocked?

If you don't ask, you may be in the same situation at other big box stores. I suggest you go to a store like ACE where someone will take you to it.

Review
#1660322 Review #1660322 is a subjective opinion of poster.
Pros
  • That should tell you something
  • Shopped at lowes for years
Tags
  • Website Sucks

Lowes review in Bald Eagle, Pennsylvania: Still not recieved purchase

purchased a Whirlpool gas dryer & LP Conversion kit on 9/2/2019, was to be delivered on 9/11/2019. still have not received them. call was told conversion kit was not delivered. called today again 9/21/2019 was told that the conversion kits has been sitting at their distribution center, and still has not been sent. was told till they receive them there nothing they do, the employee keeps calling but said there is nothing they can do till distribution gets off their butts and send them. not very happy with the way Lowe's is dealing with this problem
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Review
#1660034 Review #1660034 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Price and selection
Cons
  • Me going else where to shop
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Customer Service
1.2
Details
DO NOT DO THIS, I repeat do not let lowes installers touch your fence. they are the worst. they screwed us over so bad we had to go through corporate headquaters just to try and get this 150ft. of special order fence installed.Gigantic hassle.Special order fence came...
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1 comment
Machele
#1734652

All these big box stores like Lowe's use self-employed outside contractors to do things like fence installation and other construction projects. Therein lies the problem: Lowe's needs to keep the cost down and the less they pay for installation the better for Lowe's.

There are many local fence companies you can contract with to do the job and since they are local and depend on referrals will usually do a much better job than some unknown installer hired by Lowe's. That's just the way it is.

Never go thru a big box company for any construction project. Hire someone on your own.

Review
#1627116 Review #1627116 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service

Lowes review in Greensburg, Pennsylvania: Lowe's is NOT dependable!

1.0
Details
In Feburary, 2019 I paid Lowe's for new carpeting. Several weeks later, they sent out a very dirty and unkempt crew to install it. The crew did a very poor job of installation, leaving noticeable seams and ragged edges. One of the installers ruined my vacuum cleaner by overfilling it. When I complained, Lowe's promised to redo the carpeting and let me choose another. In the meantime, problems came up between Lowe's and their installers, (United Installers). This has continued for over 5 months, and they still have not installed my carpeting. Lowe's told me that they will contact me as soon as they have new installers, which should have occurred 10 days ago, but no word as of now. Don't buy carpeting from Lowe's!!!!!!!
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Review
#1618014 Review #1618014 is a subjective opinion of poster.
Service
Lowes Carpet Installation

Lowes review in Brookhaven, Pennsylvania: Probably Scammed

1.3
Details
Our fence installation date was late July, it is now August 7th and they haven't even gotten in contact with us since the estimate, even though we've come to them several times.
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1 comment
Anonymous
#1729496

Have you paid them for the fence? If you haven't hear from them since you got the estimate it sounds like you haven't actually ordered and paid for the fence yet. They won't order or deliver materials till the fence is paid for.

Review
#1616223 Review #1616223 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue

Lowes review in Upper Moreland, Pennsylvania: Poor management

1.0
Details
Went to Willow grove store for propane tank refill the cashier told us they had no propane and to go shop at Walmart I met 2 other customers outside with the same issue. This is the summer grilling season and they have been out of propane for days all three of us left and none of us made any other purchase. Guess i will try Home Depot
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1 comment
Anonymous
#1723378

The propane suppliers deliver on route that may be once or twice a week. There is only so much they can deliver on each visit. Not much a store can do but wait for the next delivery.

Review
#1603898 Review #1603898 is a subjective opinion of poster.
Pros
  • Shopping
Cons
  • Bad service
Tags
  • long time customer

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Products and Services Reviews

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Lowes Questions

Lowes review in Heidelberg, Pennsylvania: Terrible

1.0
Details
Worst extended warranty never buy it half the stuff you try and get fixed they won’t.Total liars and please note I do love the store but the warranty is from another company that won’t honor mething little like a flat tire
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1 comment
Anonymous
#1721667

People rarely need to use the extended service plans they purchase. You have obviously made use of more than one if they have taken care of half of your claims. And since they have covered half of your claims they aren't totally worthless.

Review
#1599021 Review #1599021 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Warranty issue