State: Pennsylvania Clear all filters (3 of 4784 reviews match)
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4.6
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Update by user Jul 05

Since this initial “surprise”, I have checked other retail big box sellers and the same restrictions appear to be in effect. Accepting this limitation, buyers should be completely informed of this and can plan for the additional cost and do not open any connecting...

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1 comment
Anonymous
#1696321

It's an issue of liability. They have no real Idea of how old hoses and vents are.

If they used the hoses and vents that were in place and a problem with them arose all too many consumers would want to hold them responsible for damages.

By using new components there is no question if a problem comes up. Blame the legal system for their reluctance to use parts they didn't provide.

Review
#1549715 Review #1549715 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Resolved
2.0
Details

Update by user Jul 22, 2017

Fridge was delivered just before 9pm on 7/21/17. One day after delivery date.

I was told several delivery drivers and a manager quit so most deliveries are being rescheduled. Had they at least called me and explained rather than not call/not show at all I would of been...

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Review
#1077074 Review #1077074 is a subjective opinion of poster.
Cons
  • Lack of delivering product i paid for
  • Lack of calling us to confirm or change delivery
Reason of review
Delivery issue, poor customer service
Preferred solution
Let the company propose a solution
Resolved
1.0
Details
This is the second incident with our local Lowes in PA. This time it concerned two inside doors and two storm doors. It took close to five weeks for delivery because they were a special order. When the doors arrived at Lowes we had to delay installation for two weeks...
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2 comments
Anonymous
#910639

At the end of this deal... no one from either Lowes or the Door Installers did a follow-up call.

The door installers did a great job except for a molding stripe they cut off to much, then replaced it with molding that did not even come close to the original shape and took take one guy two days to cut a five or six inch molding strip. was this a new guy?

After this... neither Lowes or the business that installed the doors will be ever used again for home installation at our house.

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Review
#548861 Review #548861 is a subjective opinion of poster.
Cons
  • Lack of response
  • Time frame
  • Wrong products
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Lowes Bad SERVICE

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Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
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(800) 445-6937
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