State: Pennsylvania City: Cranberry Clear all filters (1 of 4877 reviews match)
filters
State:
City:
Product:
Show
Resolved

Resolved: Lowes in Cranberry, Pennsylvania - Appliance Delivery failure

2.0
Details

Update by user Jul 22, 2017

Fridge was delivered just before 9pm on 7/21/17. One day after delivery date.

I was told several delivery drivers and a manager quit so most deliveries are being rescheduled.

Had they at least called me and explained rather than not call/not show at all I would of been empathetic.

This experience has made me very leery of purchasing any item that may need to be delivered from Lowe's ever again.

Original review posted by user Jul 20, 2017

Ordered a top freezer, bottom fridge appliance in cash July 14th, 2017. Paid for recycling of old freezer and delivery on July 20th, 2017. Nobody ever called me to confirm delivery time. I called at noon on delivery day, confirmed we were on schedule. Was told they had a driver get hurt and it would most likely be the afternoon today when it would be delivered. Nobody ever called me so I called at 5:40pm on delivery day and was told someone should have called me but the delivery is not happening. They could schedule me for a delivery on July 29th which is next available. No calls, no confirmations, no explanations, no customer service. What a horrible first experience with Lowe's!
View full review
Review
#1077074 Review #1077074 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Lack of calling us to confirm or change delivery
  • Lack of delivering product i paid for
Reason of review
Delivery issue, poor customer service
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Compare Lowes to

Home Depot
Home Depot
2439 reviews
2.1
Compare