State: Pennsylvania City: Easton Clear all filters (2 of 4839 reviews match)
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I purchased all my appliances easton Lowes store May 29 2016 with 5 years protection plan. About a month ago my washer broken and I called Lowes service dep. and they sent a service technician he looked my washer and he sad your washer has big issue but do not worry...
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3 comments
Anonymous
#1494574

Must be some doozie of a washer to be worth $8,000. Yes, you have a frustrating situation and I agree their service in this situation is poor.

At this point, stop calling them. Send a complaint via overnight registered mail. Include your receipts and even pictures of the washer including one of the tag with model and serial numbers keeping copies of everything you send.

A paper trail will help prove your case if you end up taking them to court and they know it. You have no way of proving you have mad phone calls, what was said or who you talked to.

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Review
#1272590 Review #1272590 is a subjective opinion of poster.
Pros
  • Disaster
Reason of review
Warranty issue
Loss
$8000

Lowes.com rejected my review

I posted a review of a product ("Autumn Red Stone") I purchased at Lowes and gave it one star because the "red" color fades after the first rainfall! I was careful to be polite and just state the facts. The review was rejected. When I called the corporate office (again being completely polite) I was told there "was no resolution" to the problem. I talked to several different supervisors there all who repeated that same line over and over. I simply wanted to know what was wrong with my review as I appear to have complied with their terms and conditions or else be told the review was rejected in error... But I received neither. I can only assume Lowes is intentionally rejecting reviews that reflect badly on their products.
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Review
#513112 Review #513112 is a subjective opinion of poster.
Loss
$20

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Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
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(800) 445-6937
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