State: Pennsylvania Product: Lowes Customer Care Clear all filters (15 of 460 reviews match)
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Lowes in Bald Eagle, Pennsylvania - Still not recieved purchase

purchased a Whirlpool gas dryer & LP Conversion kit on 9/2/2019, was to be delivered on 9/11/2019. still have not received them. call was told conversion kit was not delivered. called today again 9/21/2019 was told that the conversion kits has been sitting at their distribution center, and still has not been sent. was told till they receive them there nothing they do, the employee keeps calling but said there is nothing they can do till distribution gets off their butts and send them. not very happy with the way Lowe's is dealing with this problem
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Review
#1660034 Review #1660034 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Price and selection
Cons
  • Me going else where to shop
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Customer Service
1.8
Details

Update by user Sep 05, 2018

Went in to pay bill, where do they find these surly people? If I hated my job, you can be certain I'd find another. I have not been contacted, I will pay this off and as long as there are still Home Depot's or True Value, I do not need to patronize an operation that...

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8 comments
Anonymous
#1539994

I did try to call the store manager, was put on hold repeatedly for almost one hour. No accountability.

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Review
#1322973 Review #1322973 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Ignorant employees
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
2.0
Details
Why do the window shades people leave at 7 when the store is opened until 10? And by though they tell you they leave at 7 it is actually 6:30. There is one person covering all of electrical and plumbing. Where is the customer service?
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1 comment
Anonymous
#1515749

You are shopping at a big box store. You shouldn't expect a lot of service from a big box store.

The bottom line comes above everything else in a publicly traded big box store. The easiest way to cut expenses is to cut payroll.

During the slower time of the day they will cut to a bare minimum of employees in the store. If you want great customer service go to a local store.

Review
#1299434 Review #1299434 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
2.7
Details
Lowe’s seems to only employ condescending {{Redacted}} I asked to see the refrigerator water filters, you know, point me in the right direction, when old retiree that apparently didn’t save for retirement and now has to work asked what make and model. I replied I...
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2 comments
Anonymous
#1493101

You'd be surprised how many {{REDACTED}} buy the wrong product, tear the package apart and return that filter they knew was the right one when they saw it. They did the correct thing by asking what make and model you had so they could get you the correct filter. Seems like they were there to be helpful but you were being the *** in not appreciating what they were trying to do for you.

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Review
#1270298 Review #1270298 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Harrisburg, Pennsylvania - Rude Angry Employee

2.0
Details
Marsha in the blinds dept seems to need an attitude adjustment. She is not very helpful and used profanity in front of customers
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Review
#1245467 Review #1245467 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
The Hamburg, Pa store needs to open thier lumber aisle. I was there Friday at 4ish, it was closed. Came back at 6:30 or so and it was still closed. Went there Sunday morning and it was still closed. Parked my cart with other items in it and left. Tried 3 times to spend...
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3 comments
Anonymous
#1467897

Menards will get to PA eventually and you will find out what you have been missing in a home center.

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Review
#1238556 Review #1238556 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
I texted lowes coperate to see if locations would cut a key fob I purchased online through a vendor. After multiple bot responses thenext day I was told all locations could cut the key I purchased else where. I go to my local store employee has no idea tries to get a...
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2 comments
Anonymous
#1452155

Why would any store cut a key they aren't selling? What if it gets cut wrong?

You will want them to replace a blank they didn't even sell you and make a profit from. Do the right thing and buy the key from someone who will cut it and guarantee the cut rather that buying a cheap knock off on the internet and expecting someone else to take responsibility for the cut.

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Review
#1219054 Review #1219054 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
The female at the self checkout was so unbelievably rude, I left the store not sure I ever wanted to shop at Lowe's again.I picked up 2 items and proceeded to the self checkout. After scanning them they were more expensive than I wanted to pay. (The price under them on...
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1 comment
Anonymous
#1430547

you were probably the 20th person that day that couldn't follow the on-screen directions. I'd be pretty rude too. And probably the 100th person that tried to price switch an item.

Review
#1185867 Review #1185867 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.2
Details
Went to lowes Johnstown, Pa. today to purchase 10 bags of red mulch. I entered the garden center to purchase and because it was going to storm. They closed the doors to that department. I asked the person who was closing the door if I could still get mulch and could...
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5 comments
Anonymous
#1355838

If there is a storm coming why are you shopping for things in the yard anyway. You can bet they are busy making sure products that can be damaged by the storm are undercover and protected.

They are closing doors and other precautions in preparation for the storm. Seems like your expectations are somewhat unreasonable considering the pending weather.

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Review
#1080656 Review #1080656 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
2.6
Details
Home improvements?Haha....joke....youre "sale specialist" and i use that lightly", is unimformed, scatterbrained, and after a commission. We were spending tons of money ( flipping a house)..you guessed it, not now.....take the time, screen and train your...
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1 comment
Anonymous
#1360657

Fist and foremost, Lowe's Sales Specialist's have not earned commissions since 2011.

Secondly, they have seen and 16% pay reduction over the last five years...

forcing most "qualified / seasoned" individual to work in a specific trade field and no longer in the stores.

Sadly, the staff is very poorly trained, but please remember this is rarely that associates fault.

They are hired, and thrown out to the floor to deal with flippers and contractors...

or DIYers, who come into Home Improvement stores looking for professional grade knowledge and code information due to them not wanting to pay for a "professional" to do it for them.

Lowe's CEO gave himself a 14 million dollar bonus this year, also along side a new sales bonus system that makes it nearly impossible for the "little guys" on the ground to receive any sort of financial bonus for there hard work.

Review
#1083670 Review #1083670 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service