Seller: Lowes State: Pennsylvania Product: Lowes Customer Care Clear all filters (0 of 467 reviews match)
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Lowes Customer Care Review

1.0
Details
Janet Goad at w. Lancaster store 1127 is one rude as *** *** ***!! *** her and *** Lowes for keeping her there so long!! Home Depot here I come!!
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Review
#878053 Review #878053 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
I just came from the Warrington,Pennsylvania Lowe's and did not have a great experience.I wanted to buy several bags of mulch and was looking for one of the flat steel carts. I went to several of the staff and asked where they were and I was told go out the parking lot...
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1 comment
Anonymous
#1151195

How many carts did you walk by in the parking lot that you could have grabbed knowing you would need one, and possibly there might not be one available in the store?

Review
#835095 Review #835095 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
I did so because Lowes online ordering and pickup is supposed to save me time. I arrived at the store in Harrisburg, PA to pickup the order, and only one person (Dom) was working in customer service. She was helping another line with returns. After a good 10 - 15...
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3 comments
Jumpa
#1149721

Most all grommets are right down in Hardware section... it would have taken you 4 minutes to walk down and get them.

Unless you are too "lazy"& I do believe that's the case here not to save time

It's a new trend by millennials to walk in the store sit down at customer service bench and do all their shopping online, "on their ***" It is not about saving time it's about being too darn lazy to walk around the store!!!

,

They then get upset if the stuff isn't brought up to the CS desk immediately or within 15 minutes

Sorry but most sales associates are busy helping the non-lazy customers actually walking around the store to buy stuff I've seen this many times so when they send down an internet order I do not fill it until all my "in store" customers are all set.

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Review
#833118 Review #833118 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Customer Service Lowes

Lowes in Royersford, Pennsylvania - No services!!

2.7
Details
I've been coming to Lows for years. Every time I go there I see three to four employees standing around shooting the *** when I'm standing right In front of them trying to buy something. Yesterday It was my third trip trying to buy a lawn mower. Finally someone ask me can I get you some one to help you I said please thank you. The next thing I see is he stops and starts talking to another employee!!!I waited 5mins and he was till laughing and talking to his buddy and I left.You are not to big to fail!!! Two years ago me and the wife where buying paint and in the middle of the sell before she started mixing it she walked away and started talking to someone we left. What do I have to do to get services when I want to spend money at your store?????
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Review
#824476 Review #824476 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your staff sucks
Reason of review
Poor customer service