State: Pennsylvania Product: Lowes Protection Plan Clear all filters (2 of 24 reviews match)
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3.8
Details
I purchased a Samsung refrigerator and the 5 year warranty from Lowe’s. The refrigerator had been returned without use and placed in scratch and dent section due to a few scratches near door handles. The sale sign said “ no issues “ and because it had never been used...
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2 comments
Anonymous
#1683737

Yes, the next Tim e you purchase a product take time to read the warranty BEFORE you purchase the product. Many consumer products have warranties that cover the product for residential use but if it is used for commercial purposes the coverage goes away or is decreased. Don't take a salespersons word for what is covered by the warranty as they may not be totally accurate in what they tell you.

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Review
#1529517 Review #1529517 is a subjective opinion of poster.
Product
Lowes Protection Plan
1.0
Details
I purchased all my appliances easton Lowes store May 29 2016 with 5 years protection plan. About a month ago my washer broken and I called Lowes service dep. and they sent a service technician he looked my washer and he sad your washer has big issue but do not worry...
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3 comments
Anonymous
#1494574

Must be some doozie of a washer to be worth $8,000. Yes, you have a frustrating situation and I agree their service in this situation is poor.

At this point, stop calling them. Send a complaint via overnight registered mail. Include your receipts and even pictures of the washer including one of the tag with model and serial numbers keeping copies of everything you send.

A paper trail will help prove your case if you end up taking them to court and they know it. You have no way of proving you have mad phone calls, what was said or who you talked to.

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Review
#1272590 Review #1272590 is a subjective opinion of poster.
Product
Lowes Protection Plan
Pros
  • Disaster
Reason of review
Warranty issue
Loss
$8000

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts