State: Pennsylvania Product: Lowes Warranty Clear all filters (2 of 120 reviews match)
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My son and I went to the Lowes store in Belle Vernon, PA. He wanted to return a drill set that he had purchased (approximately $399.00 + tax and a two year warranty. It wasn't exactly what he wanted and he asked for a refund of his money. The cashier/customer...
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4 comments
Anonymous
#961030

Why did he buy it if it wasn't what he wanted? Sounds like he bought it, used it for the project he was working on and returned it when he was done.

Retail stores shouldn't be used as a rental shop. You just drive up the cost of goods for everyone.

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Review
#609963 Review #609963 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Personnel working there
Reason of review
Poor customer service
Preferred solution
Instruct you employees to count back the money whether at check out or for refunds
Bought a refrigerator with them and haven't even had it a year and it went out so it's under warranty. It's been a week since I've contacted them about it and they have yet to get back with me about it! I keep calling and they keep saying well we can't find someone to...
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2 comments
Anonymous
#884464

You are going about it all wrong. The manufactures warranty covers one year parts and labor.

You should be calling the manufactures toll free number for repair, not Lowes.

The manufacturer will send someone to repair it. Quit blaming the retail store when you aren't contacting the manufacturer who is responsible for the repair.

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Review
#543968 Review #543968 is a subjective opinion of poster.
Product
Lowes Warranty

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts