State: Pennsylvania City: Philadelphia Clear all filters (28 of 4685 reviews match)
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2.7
Details
if i could i would give less then 1 star. They are TERRIBLE!!!!! worst worst worst services ever. Between the incompetence of their customer service, to the totally careless of the store (the Aramingo store in Philadelphia) to end to their delivery service, where they...
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Review
#1546984 Review #1546984 is a subjective opinion of poster.
Cons
  • Poor or nonexistent customer service clerk beyond disrespectful
  • Unbelievably poor service
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Unprofessional Staff
  • Dismissive To Customers
1.0
Details
The original delivery date was 9/30/18. Today is 10/13/18. That's 14 days. I ordered an electric stove to be delivered to one of our tenants. The order number is 356900168. A stove was delivered and it is damaged and it’s the wrong stove and it’s damaged. I was working...
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Review
#1381543 Review #1381543 is a subjective opinion of poster.
Pros
  • Nightmare
Cons
  • Inability to respond
Reason of review
Problem with delivery
Loss
$500
2.3
Details
During this recent summer 2017 I purchased a microwave range online with an in store pick up. When I arrived at Lowes to pick up my items, I was told that my order was canceled, but the money was withdrawn from my account. A week later I ordered floor tile the same...
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2 comments
Anonymous
#1353411

Stop ordering online. Lowe's corporate is deluded into thinking they will someday compete with Amazon but their inventory numbers are too sketchy to ever be a real competitor....

Review
#1077749 Review #1077749 is a subjective opinion of poster.
Cons
  • When rep did help it was like it was a chore to do their job
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
some type of discount compensation
I just came from the Warrington,Pennsylvania Lowe's and did not have a great experience. I wanted to buy several bags of mulch and was looking for one of the flat steel carts. I went to several of the staff and asked where they were and I was told go out the parking...
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1 comment
Anonymous
#1151195

How many carts did you walk by in the parking lot that you could have grabbed knowing you would need one, and possibly there might not be one available in the store?

Review
#835095 Review #835095 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes High end Washer - Poor Service

2.0
Details
Purchased in 2011 w/ best warranty offered (and most expensive). Oct 15 - stopped in mid-cycle. Laundry locked inside. Called for service that day. Technician came Oct 20 and diagnosed a defective door latch. Part had to be ordered. Technician came today (Oct 27) with the wrong part. Back to waiting for parts again. We've spent over $100 on laundromat service that's growing. We have a elderly person in the house that's mostly bedridden and needs linen changed every day or so. Household has ten (10) members, thee (3) of which are small children. Lack of laundry capability is expensive and could lead to health issues. I paid a lot more than I probably needed to for a machine and service plan that I thought was durable and would meet my household's needs. Machine -Yes, Service - hardly. Lip service from Loews & Ace Appliance Service of Del-Val ( service provider) but no action. Should have gone to a local small business that cared for customers!
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Review
#724383 Review #724383 is a subjective opinion of poster.
Cons
  • Very poor warranty service
Reason of review
Warranty issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Very Poor Warranty Service

Other Product Review

Would not honer another stores price after the first store sent me an hour away topick up a item they didnt have. Then told me they wouldn't through us a bone even after it was for a local firehouse. *** LOWES
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Review
#711282 Review #711282 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Credit Card Review

I open up a Lowes credit card and was received a $500 credit limit with 6 months no interest no payments they start sending me invoices right away I had to call them because I never received my credit card and terms they sent me an invoice I paidit then I checked my account they closed my account
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Review
#696678 Review #696678 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Range Review from Philadelphia, Pennsylvania

I paid for a range with my debit card.Then received a call the following morning saying the range I paid for was not available. They were supposed to immediately issue a refund. Because my oven wasn't working, I spent my lunch at a different Lowe's looking for an different range. They had the exact same range, and said it was available. But they'd have to charge me again...and their price was higher. They were supposed to call me to schedule delivery by the following Thursday. That didn't happen. That Saturday night I received a call from a computer telling me it would be there the next morning. I called back to try to reschedule, since I had not agreed to that and received an automated response that I was not calling during normal business hours. I made multiple attempts but could not get a person to reschedule. I then cut short my vacation to get home and prepare for this delivery. When they came, they informed me they couldn't do my installation because I don't have a shut off valve. I was not informed I needed this. They left with my range, and I heard nothing from the store. A few days later when I still hadn't been contacted I called their customer service. I was PROMISED a call back from management within 24 hours. But they never called me. I called them back again, and was informed that my refund for the first range was processed after I filed a complaint. However, I still do not have my money back! And the manager at the second site was very dismissive of my issues. They had already scheduled to return my item which had been paid for (and without contacting me) to their warehouse! He acted as though he was doing me a favor by pushing the date back. Had no idea why his store charged more for the same item, bit did offer to adjust if I go there with an invoice? When I said good bye to that manager, the customer service rep hung up...without discussing with me whether or not I was satisfied with this outcome. Their costumer service is terrible, and honestly I will never shop there again.
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Review
#666030 Review #666030 is a subjective opinion of poster.
Reason of review
Order processing issue
Lowes - Washer install from ***
we just moved into our beautiful home this past Sunday. We had the washer/dryer delivery the same day. At the end of the evening - I decided to test out our new washer. Put a load in and proceeded to go and shower. Ten min later, I come out to find the laundry room...
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Review
#651497 Review #651497 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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Lowes - Delivery Service Review from Philadelphia, Pennsylvania

1.0
Details
I purchased a washer AND dryer from lowes, they called telling me my order was ready to be shipped. The next day the delivery men came with only a washer. After an hour of being on the phone and getting no where I finally had to go to the store only to find out that the dryer I had already paid for was then sold and delivered to someone else! Three days later and MANY MANY frustrating calls from lowes and their delivery company we are finally getting our dryer. I would NEVER EVER purchase an appliance from lowes again. Their customer service has been horrendous and disappointing as we go to lowes frequently.
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Review
#611627 Review #611627 is a subjective opinion of poster.
Reason of review
Order processing issue